Coping with information overload in email communication: Evaluation of a training intervention

Soucek, Roman; Moser, Klaus

doi:10.1016/j.chb.2010.04.024

Cited by 110 publications

(69 citation statements)

References 36 publications

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“…Factors that decrease or inhibit the extent of these negative outcomes include IS management mechanisms such as literacy facilitation, technical support, end user involvement, innovation support, co-worker support, and support manuals (Day et al, 2012;Fuglseth & Sørebø, 2014;Ragu-Nathan et al, 2008;Soucek & Moser, 2010;Sykes, 2015;Yan et al, 2013).…”

Section: Discussionmentioning

confidence: 99%

The technostress trifecta ‐ techno eustress, techno distress and design: Theoretical directions and an agenda for research

Tarafdar

Cooper

Stich³

2017

Information Systems Journal

456

569

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Technostress—defined as stress that individuals experience due to their use of Information Systems—represents an emerging phenomenon of scholarly investigation. It examines how and why the use of IS causes individuals to experience various demands that they find stressful. This paper develops a framework for guiding future research in technostress experienced by individuals in organizations. We first review and critically analyse the state of current research on technostress reported in journals from the IS discipline and the non‐IS disciplines that study stress in organizations (eg, organizational behaviour and psychological stress). We then develop our framework in the form of the “technostress trifecta”—techno‐eustress, techno‐distress, and Information Systems design principles for technostress. The paper challenges 3 key ideas imbued in the existing technostress literature. First, it develops the argument that, in contrast to negative outcomes, technostress can lead to positive outcomes such as greater effectiveness and innovation at work. Second, it suggests that instead of limiting the role of IS to that of being a stress creator in the technostress phenomenon, it should be expanded to that of enhancing the positive and mitigating the negative effects of technostress through appropriate design. Third, it lays the groundwork for guiding future research in technostress through an interdisciplinary framing that enriches both the IS and the psychological stress literatures through a potential discourse of disciplinary exchange.

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Section: Discussionmentioning

confidence: 99%

The technostress trifecta ‐ techno eustress, techno distress and design: Theoretical directions and an agenda for research

Tarafdar

Cooper

Stich³

2017

Information Systems Journal

456

569

View full text Add to dashboard Cite

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“…[31,32], to a mixture of professions, e.g. [13,30]. However, this prior research has not focused on differences in email management in different working environments or how different strategies impact on workhome boundaries.…”

Section: Introductionmentioning

confidence: 99%

Working 9-5?

Cecchinato

Cox

Bird

2015

Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems

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Technology not only brings benefits such as flexible working practices but can also have negative stressful consequences such as increasing email overload and the blurring of work-home boundaries. We report on an exploratory study that extends the current understanding of email usage by investigating how different professions at a university manage work and personal emails using different devices and how this impacts their work-home boundary management. Our findings lead us to identify two user groups: those with permeable boundaries (primarily academics) and those who have more rigid ones (primarily professional services employees) and that there are differences in when, where and how they manage their work and personal emails. In particular we find that some participants use micro-boundary strategies to manage transitions between work and personal life. Based on these novel findings we propose improvements of email software design to facilitate effective email, work-home boundary management, and micro-boundary practices.

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“…Later studies have had to contend with the influx of information from advancing technology. For example, email overload (Waller and Ragsdell 2012;Soucek and Moser 2010), mobile communications (Allen and Shoard, 2005) wiki systems (Stickel et al, 2008), and the impact of organisational information overload on productivity, worker health and economic cost (Meglio and Kleiner, 1990;Eppler and Mengis, 2004) have been the focus of more recent studies. As technology advanced, bringing with it "the printed book, the periodical magazine or journal, the abstracting journal, and the computer" (Bawden et al, 1999: 250), the assumption was that the occurrence of information overload would increase.…”

Section: Background Literaturementioning

confidence: 99%

“…Emails are commonly cited as a cause of overload; the result has been a growing body of research into email overload (Szóstek, 2011;Soucek and Moser, 2010) perhaps furthered by the fact that "e-mails have an immediacy that is hard to ignore" (Reeves, 2002: 1) and are an inherent part of most workplaces. Likewise, mobile technologies present an inability to turn off, whether due to personal desire or outside pressures, leading them to be called "electronic tagging devices" (Reeves, 2002).…”

Section: Background Literaturementioning

confidence: 99%

Information overload: The differences that age makes

Benselin

Ragsdell

2016

Journal of Librarianship and Information Science

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Information overload has long been studied as a phenomenon that causes problems at the personal, social and organisational level. This study investigates overload from a new angle, that of the influence of age on perceptions of information overload. A combination of questionnaires, interviews and diaries were used to gain insight into people’s perceptions towards information overload. It was found that people of all ages suffer from information overload but young people are primarily affected by information literacy levels while older people are affected by technology. There was evidence of a link between age and technology use. A link was also found between job role and information overload and the impact technology has had on the quantity of information available. This research will benefit anyone, either individually or within an organisation, looking for ways to combat information overload. It identifies the influence of age on various factors and recommends actions that may be taken to reduce information overload. In particular, recommendations were made for further training in technology and information literacy. The paper is based on an approach not seen before in the literature as it investigates the effects of age on information overload by seeking to understand how perceptions towards information overload may differ between different age groups. It is anticipated that this paper will trigger further studies that could focus on the effect of job role on information overload and the likelihood of information addiction becoming a future concern.

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Coping with information overload in email communication: Evaluation of a training intervention

Cited by 110 publications

References 36 publications

The technostress trifecta ‐ techno eustress, techno distress and design: Theoretical directions and an agenda for research

The technostress trifecta ‐ techno eustress, techno distress and design: Theoretical directions and an agenda for research

Working 9-5?

Information overload: The differences that age makes

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