Core – competencies – a key to future – oriented and sustainable e-governance implementation: a mixed method research

Abstract

<jats:sec> <jats:title content-type="abstract-subheading">Purpose</jats:title> <jats:p>The purpose of this paper is to empirically identify the themes of core-competencies required for future-oriented and sustainable e-governance practices, especially across the developing nations.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title> <jats:p>The present study has been conducted using the sequential mixed method research wherein the exploratory qualitative study is first carried out with the government officials involved in e-governance implementation across India to identify the themes of core-competencies. The findings of this exploratory study are then empirically tested with the 359 respondents from Group A and Group B officers of the two government departments in India using partial least square technique.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Findings</jats:title> <jats:p>The findings suggested that to ensure the implementation of future-oriented and sustainable e-governance, it is required to develop the core-competencies. The significant core-competencies explored are, namely, process management, employee engagement, internal service quality, external service quality, citizen satisfaction, leadership, culture and technology.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Research limitations/implications</jats:title> <jats:p>As strategic implementation of e-governance is a relatively new area of study, the present study has used the learning from core-competencies studies in the non-government sector.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Practical implications</jats:title> <jats:p>The findings of this study underscore the need for strategic implementation of e-governance to have long-term success of e-governance. The requirement is to develop the core-competencies. These core-competencies are the key to making the government departments proactive in dealing with any future contingency without compromising on the departmental performance.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Originality/value</jats:title> <jats:p>The present research is one of the few research studies focusing on the implementation of sustainable and future-oriented e-governance. The current study has laid the stepping stone for investigating the role of core-competencies to ensure the implementation of sustainable and future-oriented e-governance.</jats:p> </jats:sec>

Nexus of E-government, cybersecurity and corruption on public service (PSS) sustainability in Asian economies using fixed-effect and random forest algorithm

“…It witnessed that corruption is a global issue and a threat to state development and progress (Moschovis, 2010; Rose and Peiffer, 2015). It examined that ICT inclusion reduces and controls corruption practices in developing countries (Hooda and Singla, 2021; Marchini et al , 2020). There is a rich literature on corruption or institutional corruption in Asia, Africa and other developing and developed regions.…”

“…They found it compelling and sustainable in enhancing institutional performance and transparency. Moreover, Hooda and Singla (2021) and Marchini et al (2020) observed that ICT inclusion effectively controls the effects of corruption and enhances public service integrity and transparency.…”

“…By focusing on the SDGs and secure ICT networks, researchers have been studied the security threats in public institutions and their risk management mechanisms in developed and developing Asian and European countries (Hooda and Singla, 2021; Vitunskaite et al , 2019). They examined that ICT standard upgradation and cybersecurity measures strengthen the E-Government system in developed and developing economies.…”

Impact of cybersecurity measures on improving institutional governance and digitalization for sustainable healthcare

“…They found it appealing and long-lasting to improve institutional performance and openness. In addition, Hooda and Singla [ 54 ] and Marchini, Mazza, and Medioli [ 55 ] noted that ICT integration reduces the negative impacts of corruption and improves the integrity and transparency of the public sector.…”

“…They stated that cybersecurity threats might be successfully countered by considering socio-economic variables. Researchers have examined security threats to public institutions and their risk management practices in developed and emerging Asian and European countries by focusing on the SDGs and secure ICT networks [ 54 , 61 ]. They examined how cybersecurity safeguards and ICT standards benefit established and emerging economies’ e-government systems.…”