Corporate Responses to Critical Journalistic Interview Requests: An Experimental Study on Crisis Prevention

Koch, Thomas; Denner, Nora; Viererbl, Benno; Himmelreich, Sascha

doi:10.1057/s41299-018-0054-7

Cited by 11 publications

(5 citation statements)

References 42 publications

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“…So, they talk to likeminded stakeholders rather than to critics. Companies that do not discuss criticism may increase the cynicism against business (Koch et al., 2019). At the same time companies create expectations while presenting visions and missions concerning CSR.…”

Section: Discussion Limitations and Future Researchmentioning

confidence: 99%

“…So, they talk to likeminded stakeholders rather than to critics. Companies that do not discuss criticism may increase the cynicism against business (Koch et al, 2019). (Rueede & Kreutzer, 2015).…”

Section: Discussion Limitati On S and Future Re S E Archmentioning

confidence: 99%

“…Climate destabilisation and the exploitation of workers in developing countries have evolved into topics for business (Shafer & Lucianetti, 2018, p. 274). NGOs (Valor & Merino de Diego, 2009), the media (Dobele, Westberg, Steel, & Flowers, 2014; Koch, Denner, Viererbl, & Himmelreich, 2019), politicians, trade unions (Song, Chun, Brodmann, & Song, 2020), and the public criticise business for ecological and social irresponsibility (Wright & Nyberg, 2017, p. 1635). Together with internal motivation for taking adequate CSR action (Ditlev‐Simonsen & Midttun, 2011; Heikkurinen & Mäkinen, 2018:594–595), such negative attention compels companies not only to make substantial CSR efforts, but also to produce much jargon.…”

Section: Introductionmentioning

confidence: 99%

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CSR politics of non‐recognition: Justification fallacies marginalising criticism, society, and environment

Norberg

2020

Business Ethics: A Eur Rev

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Business is frequently criticized for not taking social and environmental responsibility. Large companies respond with CSR activities and some also with formulating justifications for their actions. This could indicate that business opens up to the criticism. I do, however, not observe such openness in the current study, but how companies use “CSR justifications” to fend off criticism. While companies use justifications as tool for creating legitimacy, I distinguish five justification fallacies. These failures in dealing with criticism cause a marginalisation of criticism, society, and environment. The fallacies found are neglecting criticism, shareholder primacy, organisation‐centricity, conflict avoidance, and progressivism. I contribute to the use of Habermasian ethics in the business ethics literature by showing how CSR justifications could play a part in a rational discourse. The concept justification fallacy, and the five fallacies can provide a framework for analysing corporate rhetoric more generally. Managers have fundamental difficulties in handling ethics and do not reflect on their reasons for working with CSR. They should be more careful when formulating justifications. In our situation of increasing affective polarisation, business needs to be more constructive than merely to marginalise criticism.

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Section: Discussion Limitations and Future Researchmentioning

confidence: 99%

Section: Discussion Limitati On S and Future Re S E Archmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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CSR politics of non‐recognition: Justification fallacies marginalising criticism, society, and environment

Norberg

2020

Business Ethics: A Eur Rev

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“…Journalists are socialized into their roles (Nygren and Stigbrand, 2014), and they bring with them a journalistic self-concept and skills (Anderson and Schudson, 2019; Hallin and Mancini, 2004; Waldenström et al ., 2019) that may be useful when working in internal communication, especially given that contemporary organizations increasingly acknowledge the strategic importance of internal communication (Ruck, 2021) for developing trust, building relationships and influencing employee engagement (Kang and Sung, 2017; Men and Tsai, 2014; Neill and Bowen, 2021). So far, research on the move from journalism to strategic communication has mainly focused on the reasons why journalists move from journalism to public relations (Viererbl and Koch, 2021), possible role conflicts (Koch et al. , 2019; Viererbl and Koch, 2021) and the blurred lines between the two fields (Adriani, 2019; Lewis et al ., 2008; Koch et al.…”

Section: Introductionmentioning

confidence: 99%

“…So far, research on the move from journalism to strategic communication has mainly focused on the reasons why journalists move from journalism to public relations (Viererbl and Koch, 2021), possible role conflicts (Koch et al. , 2019; Viererbl and Koch, 2021) and the blurred lines between the two fields (Adriani, 2019; Lewis et al ., 2008; Koch et al. , 2019; Serazio, 2021).…”

Section: Introductionmentioning

confidence: 99%

A move to the bright side? When journalism is invited into internal communication

Madsen,

Andersen

2023

CCIJ

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PurposeJournalists moving into corporate communication have for many years been regarded as a move to the “dark side”. This paper turns the lens to explore how trained journalists working as internal communication practitioners due to their journalistic self-concept and skills can contribute to internal communication.Design/methodology/approachAn interview study was conducted with twelve trained journalists working with internal communication in different types of organizations. Three indicators of professionalism, namely autonomy, altruism and expert knowledge, were used as categories to structure the interviews and analysis.FindingsThe respondents perceived that their journalistic self-concept and skills helped them identify the employee perspective, write relevant stories and deliver them quickly. Furthermore, their courage and lack of fear of authorities enabled them to challenge decisions made by their senior managers, especially regarding how, what and when to communicate.Research limitations/implicationsThe three indicators of the journalist profession, – autonomy, altruism and journalistic knowledge and skills – may help establish internal communication that is relevant, transparent and trustworthy.Practical implicationsOrganizations may benefit from building their internal communication around the three indicators of the journalist profession. They could, for example, host independent internal media that present the employees’ perspective and maintain a critical attitude to the organization in a relevant and compelling manner.Originality/valueFew studies have explored the role of journalists working as internal communication practitioners and their contributions to internal communication.

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Different shades of green deception. Greenwashing’s adverse effects on corporate image and credibility

Koch,

Denner

2025

Public Relations Review

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Corporate Responses to Critical Journalistic Interview Requests: An Experimental Study on Crisis Prevention

Cited by 11 publications

References 42 publications

CSR politics of non‐recognition: Justification fallacies marginalising criticism, society, and environment

CSR politics of non‐recognition: Justification fallacies marginalising criticism, society, and environment

A move to the bright side? When journalism is invited into internal communication

Different shades of green deception. Greenwashing’s adverse effects on corporate image and credibility

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