Corporate social responsibility, job pursuit intention, quality of work life and employee performance: case study from Indonesia controversial industry

Abstract

PurposeThis paper aims to examine whether companies in Indonesian controversial industries can rely on their corporate social responsibility (CSR) practices to improve potential employees' job pursuit intention, which lead to a higher quality of work life (QWL) and a better performance from their employees.Design/methodology/approachThe target respondents are interns, staff and supervisors of 42 Indonesian listed companies in controversial industries. The data collection method is performed by distributing questionnaires using a seven-point Likert scale. Collected data using partial least squares (PLS) analysis are conducted and tested.FindingsConsistent with the existing result, the authors find out that potential employees have a higher intention to join and accept a job offer from companies with a higher level of CSR practices. Regarding the corporate social responsibility, it is further proven to have a positive effect on employee's quality of work life. More interestingly, the findings of the current study reveal that CSR also affects employee performance (EP), both directly and indirectly, through QWL.Research limitations/implicationsFindings demonstrate that CSR in Indonesian controversial industry represents an important factor for recruiting top employees that lead to the improvement of the employee's quality of work life and performance.Practical implicationsThe findings indicate that enterprises should be more concerned about CSR engagement in attracting new talents, enhancing the quality of work life and cultivating the employee's performance.Originality/valueThis study enhances previous supports and studies on the concept of CSR and human resource management by analyzing the relationship between CSR and employee performance. Previous researches have concentrated their objectives in finding the link between CSR and the financial performance of a company. However, it must be understood that a company's success actually hinges on the performance of one of their greatest assets, the human resources. Additionally, due to the change in generations that will be the job seekers, recruitment strategy to attract job applicants and improve the job pursuit intention (JPI) is now needed more than ever. One of the strategies that Indonesian companies can use to do so is by practicing CSR. Hence, this is the first study in an attempt to observe the overall relationship of the CSR with the job pursuit intention, QWL and EP, especially in the controversial industries. The study will drive companies to intensify their efforts in maintaining good employee performance.

Creating the path for quality of work life: A study on nurse performance

“…It can be stated that when the quality of work life in the Type B Hospital in Jakarta is getting higher, it will also affect the increase in psychological empowerment of nurses at the Type B Hospital in Jakarta. These findings are supported by some previous studies by Patah et al, (2009) ; ( Salimi & Saeidian, 2015 ); Türkay et al, (2018) ; Tarigan et al, (2020) . The results of this study indicate that the quality of work life received by nurses at the Type B Hospital in Jakarta can provide pleasure from their work life, especially in individual decision making.…”

“…Thus, the fourth hypothesis which states that quality of work life has a positive and significant effect on job performance in type B hospital nurses in DKI Jakarta, cannot be accepted ( H4 is rejected). This finding is not in line with previous research ( Acheampong et al, 2016 ; Thakur & Sharma, 2019 ; Tarigan et al, (2020) ; Suyantiningsih et al, (2018) which stated that the quality of work life has a positive and significant effect on jobs. The results of this study indicate that the nurses at the Type B Hospital in Jakarta do not pay attention to the quality of work life in terms of affecting job performance.…”

The Interplay between Corporate Social Responsibility at Employee Level, Ethical Leadership, Quality of Work Life and Employee Pro-Environmental Behavior: The Case of Healthcare Organizations

“…Hence, their belief and value system support them in deciding and judging the organizational conduct. This finding also receives support from extant literature [ 91 , 94 , 111 ]. The organizations following CSR philosophy care for their workers and make every attempt to raise their eminence of work life.…”

“…Previous studies, however, explored CSR in different contexts [ 4 , 7 , 8 ] rather than focusing on employees. Further, most of the prior studies on the current topics were conducted in developed economies [ 78 , 94 ]. However, developing economies did not receive due attention.…”

“…Resultantly, many organizations endeavors to offer methods to provide a better work environment so that their employees have opportunities beyond the workplace, such as ensuring the well-being of employees to improve their lives (quality of work life) [ 93 ]. These CSR-related actions can improve employee-workplace relationships to achieve overall organizational growth [ 94 ]. In other words, quality of work-life balance focuses on improving employee quality of life at the workplace [ 95 ].…”