“…This work extends prior studies analyzing CS in the banking sector. This literature focuses on different areas, such as the role of banks in sustainable development (Coulson, 2009; Forcadell & Aracil, 2017b; Lundgren & Catasús, 2000; Raut, Cheikhrouhou, & Kharat, 2017), CS as a driver of bank performance (Aras, Tezcan, & Kutlu Furtuna, 2018; Gangi, Mustilli, & Varrone, 2018; García‐Sánchez & García‐Meca, 2017; Weber, 2012; Weber, Fenchel, & Scholz, 2008) and bank reputation (Dell'Atti et al, 2017; Forcadell & Aracil, 2017a; Pérez and Rodríguez, 2015), how institutional settings determine banks' sustainable policies (Gallego‐Álvarez & Pucheta‐Martínez, 2019), or banks' stakeholder management (Kudratova et al, 2019; Venturelli, Cosma, & Leopizzi, 2018). Against this backdrop, we complement existing research on sustainable banking by highlighting the complementarities between CS and digitalization in leveraging their individual outcomes with regard to boundaries and scope.…”