Cosmopolitan empathy in volunteer tourism: a psychosocial perspective

Crossley, Émilie

doi:10.1080/02508281.2017.1302636

Cited by 11 publications

(10 citation statements)

References 105 publications

(118 reference statements)

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“…The current literature considers this from two main perspectives. One takes a global citizen perspective and cosmopolitan mindset as drivers for ethical initiatives such as micro finance tourism (MFT) (Phi et al , 2017) and volunteer tourism (Crossley, 2017). These authors put ethics forward as a key element in caring and developing compassion for others (Crossley, 2017).…”

Section: Resultsmentioning

confidence: 99%

“…One takes a global citizen perspective and cosmopolitan mindset as drivers for ethical initiatives such as micro finance tourism (MFT) (Phi et al , 2017) and volunteer tourism (Crossley, 2017). These authors put ethics forward as a key element in caring and developing compassion for others (Crossley, 2017). As promising as that sounds for the development of an ethical paradigm in tourism, these studies also question who is the “real” beneficiary of such ethical tourism initiatives.…”

Section: Resultsmentioning

confidence: 99%

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A systematic review of ethical issues in hospitality and tourism innovation

Oskam

Visser-Amundson²

2022

JHTI

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PurposeThe purpose of this paper is to identify the state of academic research on ethical issues connected to innovation in hospitality. Through a systematic review of the literature on this topic, the authors aim to offer a synthesis of research approaches and to provide proposals for future research.Design/methodology/approachThe authors conducted searches in four different databases, to select articles based on the inclusion criteria: the articles should combine the topics of innovation and hospitality/tourism and have been published between 2011 and 2021. Through an iterative screening process, the authors selected 71 research articles.FindingsThis paper distinguishes two categories of approaches to the topic: a first and predominant approach in which innovations are derived from evolving ethical insights and a more dispersed second category that explores the ethical implications of innovations. In the first category, articles about ethical leadership represent the greatest number, followed by those about corporate social responsibility (CSR). Almost half of the papers studied followed qualitative methods.Research limitations/implicationsThe authors argue that the prevalent perspective represents a specific interpretation of the social role of private companies, but that the ethical effects of commercial or technological innovations deserve more attention. Despite a rigorous procedure in reviewing the literature systematically, they also discuss that there are multiple relevant debates that do not refer explicitly to ethical aspects, but that should be included in the topic.Practical implicationsAddressing the research gaps in ethics and innovation in hospitality must provide practitioners with an understanding of the ramifications of their innovations and with criteria for ethical decision-making.Social implicationsThe current orientation of the debate underscores ethical innovations in hospitality and tourism, whilst ethical risks of other developments in these industries may remain understudied.Originality/valueThis review updates earlier reviews of ethical issues in hospitality and tourism, whilst the link to innovation and the distinction of two categories, based on the causal direction between ethical considerations and innovation, identify an imbalance in the study of the topic.

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Section: Resultsmentioning

confidence: 99%

Section: Resultsmentioning

confidence: 99%

A systematic review of ethical issues in hospitality and tourism innovation

Oskam

Visser-Amundson²

2022

JHTI

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“…The bottom-up emotional sharing process of empathy communication is of great value for the further dissemination of destination marketing. The tourism effect of “Internet celebrity spots punch in” will trigger social repercussions, which will actively stimulate tourists to generate corresponding symbolic consumption psychology and behavioral feedback of “template nesting.” The sharing of emotions can help tourists create a sense of achievement and gain in their travel records ( Émilie, 2017 ).…”

Section: Theoretical Foundation and Hypothesis Developmentmentioning

confidence: 99%

“…At the same time, some scholars believe that there exist some factors that often do not directly promote the formation of travel intention to Internet celebrity spots and guarantee the transformation of behavioral willingness, but through certain mediating factors to stimulate their travel motivation and mobilize the already formed travel needs of tourists or potential tourists to recognize and choose that online tourist destination. And in this, the empathy process is the mediating mechanism in the process of driving behavioral choices, which is the mediating factor between travel attribution and travel intention ( Crossley, 2017 ).…”

Section: Theoretical Foundation and Hypothesis Developmentmentioning

confidence: 99%

Attribution Model of Travel Intention to Internet Celebrity Spots: A Systematic Exploration Based on Psychological Perspective

Yao

Wang

et al. 2021

Front. Psychol.

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Previous studies have shown that the empathy process is the main driving factor that triggers tourists’ intention to visit Internet celebrity spots. However, the academic community has not yet formed a unified understanding of the concrete mechanism. Based on this, this study combines the connotations of meme theory and empathy theory and applies Structural Equation Modeling (SEM) to empirically analyze 340 valid samples of Internet celebrity spots visitors to explore the influence mechanism of attributional factors on travel intention. The result shows that mechanism of travel intention can be presented as a psychological model in which travel attribution of tourists to visit Internet celebrity spots is the independent variable, the travel intention is the dependent variable, and the empathy process is the intermediary variable. The influence intensity of internal attribution on affective empathy is higher than that of external attribution, while the influence intensity of external attribution on cognitive empathy has a comparative advantage, and there is a significant difference between them. Empathy process has a significant mediating effect on the relationship between travel attribution and travel intention of tourists to visit Internet celebrity spots, and the mediating effect of affective empathy is significantly greater than that of cognitive empathy. Overall, this study reveals the segmentation elements with strong explanatory power in the behavior of “internet celebrity spots punch in,” examines the practical effect of empathy process in the behavioral intention of traveling, and provides a theoretical reference for the transformation and upgrading of tourist destinations and marketing planning of online communication in the future.

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“…For organizations, internships are crucial to identifying fresh, talented employees. In contrast, for the intern, it is an excellent method of career exploration, as it is “an opportunity to have an intensive, work-based exposure to a broad range of operations within a company” (Crossley et al. , 2007).…”

Section: Introductionmentioning

confidence: 99%

Business school interns’ intention to join: studying culture, work engagement and leader-member exchange in virtual internship

Sharma

Choudhury

2023

HESWBL

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PurposeThis research aims to analyze the impact of work engagement, organization culture and leader-member exchange (LMX) on an intern’s intention to join the organization during the e-internship. The COVID-19 pandemic influenced interns and organizations to undertake the way internships. Internships from home affected the interaction and communication between the organization and interns. This study also investigates the moderating role of work engagement and LMX on the intern’s intention to join the organization.Design/methodology/approachData was collected from 190 interns through an online questionnaire. Standardized questionnaires were used in the study to measure all the variables.FindingsThe research shows that perceived Organizational Culture and Work Engagement are essential in impacting an intern’s intention to join the organization. Also, it was found that the Work Engagement and LMX do not moderate the relationship between Organizational Culture and the intention of an intern to join the organization.Research limitations/implicationsThey include factors which are not being considered for the research or are beyond the control of the researcher. This paper had a couple of limitations as well. The sample size taken for the research was less. More respondents would have given better results. Other factors that may influence the intention of an intern to join his/her respective organizations were not considered. This study only considered the three variables of Work Engagement, LMX and Organizational Culture. Intervening effects of other variables if any were assumed to be absent. Other intricacies may be there in the research variables that were beyond the scope of this study.Practical implicationsThe results of the present study are of use to organizations which are interested in converting their interns to full-time employees. These results clearly indicate the importance of organization culture in impacting an intern’s intention to join the organization, therefore organizations can make their policies, procedures and practices which confirm with the requirements to e-internship. Organizations need to empower the interns so that they feel confident to take decisions during e-internships and organizations also need to communicate and instill the core values among their interns, this alignment with core values is critical for ensuring a good person–organization fit. Also, managers should ensure that the culture of the organization is conducive to the development and mental well-being of the interns, by taking steps such as fostering team spirit, ensuring a customer-centric culture, open and amicable communication, navigating change admirably, and staying true to the core values of the organization. A holistic and wholesome organization culture will ensure that the organization is able to attract and retain the right talent.Originality/valueResearch has been conducted in investigating the impact of organizational culture on employee retention, but not much has been studied about the impact of organizational culture on the intention of the intern to join the organization also, how this relationship is impacted by work engagement and mentor–mentee relationship is also unexplored.

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Cosmopolitan empathy in volunteer tourism: a psychosocial perspective

Cited by 11 publications

References 105 publications

A systematic review of ethical issues in hospitality and tourism innovation

A systematic review of ethical issues in hospitality and tourism innovation

Attribution Model of Travel Intention to Internet Celebrity Spots: A Systematic Exploration Based on Psychological Perspective

Business school interns’ intention to join: studying culture, work engagement and leader-member exchange in virtual internship

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