“…); this information was not available in the standard hospital accounting systems. Perhaps more fundamental, however, was the management team's concern to have cost information about two types of hospital products: "intermediate products" (e.g., a laboratory test, an x-ray, or an hour of operating room time) and "end products" (e.g., different types of patient cases) (16). The team believed that while improvements could be made in the efficiency of the production of intermediate products, the true business of the hospital was not the production of laboratory tests or nursing days but rather the treatment of patients.…”