“…Poor computer skills (Leslie, et al, 2006); (Toth-Pal, Wardh, Strender, & Nilsson, 2008) Economic constraints/ finance and resources (Kazemi, et al, 2009); (Macy, Skelly, Shiffman, & Flynn, 2005); (Egger, Epstein, Macario, Pearl, & Grunwald, 2008); (Peek , et al, 2011); (Subramanian, et al, 2007); (Robertson, et al, 2011); (Cobos, et al, 2005) Provider discontinuity/support (Trafton, et al, 2010); (Egger, Epstein, Macario, Pearl, & Grunwald, 2008) Poor customer support (Trafton, et al, 2010) Prior bad experience (Varonen, Kortteisto, & Kaila, 2008); (Peek , et al, 2011); (Cobos, et al, 2005) Lack of motivation/incentives (Peek , et al, 2011);…”