1994
DOI: 10.1109/49.272888
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Cost impact of telecommunications switch software problems on divested Bell operating companies

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Cited by 4 publications
(3 citation statements)
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“…It can be seen that Here [5], COPQ = cost of poor quality, that models the maintenance cost of network software COPQDP = COPQ because of defective patches. COPQPD = COPQ contributions because of problem discovery.…”
Section: Discussionmentioning
confidence: 99%
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“…It can be seen that Here [5], COPQ = cost of poor quality, that models the maintenance cost of network software COPQDP = COPQ because of defective patches. COPQPD = COPQ contributions because of problem discovery.…”
Section: Discussionmentioning
confidence: 99%
“…Numerous studies were performed to analyze different components of the maintenance cost (post deployment cost). In the Telco industry this component of the cost is referred as the cost of poor quality (COPQ) [5] (Repeated in Appendix A for clarity).…”
Section: Zs U7requirement Misses + Cresource Unutilizationmentioning
confidence: 99%
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