“…Still, the high number of missing values indicates a suboptimal helpline practice with volunteers not focusing enough on suicidality at the beginning and the end of the conversation. This problem, which has been highlighted by studies examining telephone crisis services (Coveney et al., ; Gould et al., , ; Kalafat et al., ; Mishara et al., ), may be even more prominent for crisis chats that are known to drift toward exploration of problems more than toward their solution (Bambling, King, Reid, & Wegner, ; Chardon, Bagraith, & King, ).…”