“…Beyond employees' perceptions of work-related and non-work-related problems, it is also necessary to investigate whether employees are using coping behaviors, what those behaviors are, and whether they seek outside assistance for support. Many large corporations provide external counseling services for employees to improve the quality of their personal relations, psychosomatic health, labor-manager relationships, and job performance ( Selvik, Stephenson, Plaza, & Sugden, 2004 ;Clavelle, Dickerson, & Murphy, 2012 ) and to reduce work stress, absenteeism, and workplace accidents ( Milkovich & Newman, 2002 ;Elliott & Shelley, 2005 ). By collecting and analyzing the counseling records of employees from employee assistance programs (EAPs), a further measure of the frequency and types of problems experienced by employees and the coping actions taken to alleviate them can be made.…”