Counterfeit product detection: Bridging the gap between design science and behavioral science in information systems research

Wimmer, Hayden; Yoon, Victoria

doi:10.1016/j.dss.2017.09.005

Cited by 20 publications

(15 citation statements)

References 55 publications

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“…In addition to the points discussed above, this study contributes to IS research by bridging the gap between behavioral and design science research. Typically, design science and behavioral science are viewed as distinct research paradigms (Wimmer and Yoon 2017). Design science understands research as building and evaluating artefacts which target certain real-world problems, whereas behavioral science rather concentrates on developing and testing theories (Hevner et al 2004).…”

Section: Theoretical Contributionmentioning

confidence: 99%

“…Design science understands research as building and evaluating artefacts which target certain real-world problems, whereas behavioral science rather concentrates on developing and testing theories (Hevner et al 2004). Both approaches, however, should be viewed as complementary (Wimmer and Yoon 2017). We combine design and behavioral science research as we test established theories which explore the underlying mechanisms constituting continuance intention.…”

Section: Theoretical Contributionmentioning

confidence: 99%

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Understanding continued smartwatch usage: the role of emotional as well as health and fitness factors

Siepmann

Kowalczuk

2021

Electron Markets

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Smartwatches are the most popular wearable device and increasingly subject to empirical research. In recent years, the focus has shifted from revealing determinants of smartwatch adoption to understanding factors that cause long-term usage. Despite their importance for personal fitness, health monitoring, and for achieving health and fitness goals, extant research on the continuous use intention of smartwatches mostly disregards health and fitness factors. Grounding on self-determination theory, this study addresses this gap and investigates the impact of health and fitness as well as positive and negative emotional factors encouraging or impeding consumers to continuously use smartwatches. We build upon the expectation-confirmation model (ECM) and extend it with emotional (device annoyance and enjoyment) as well as health and fitness factors (goal pursuit motivation and self-quantification behavior). We use structural equation modeling to validate our model based on 335 responses from actual smartwatch users. Results prove the applicability of the ECM to the smartwatch context and highlight the importance of self-quantification as a focal construct for explaining goal pursuit motivation, perceived usefulness, confirmation and device annoyance. Further, we identify device annoyance as an important barrier to continuous smartwatch use. Based on our results, we finally derive implications for researchers and practitioners alike.

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Section: Theoretical Contributionmentioning

confidence: 99%

Section: Theoretical Contributionmentioning

confidence: 99%

Understanding continued smartwatch usage: the role of emotional as well as health and fitness factors

Siepmann

Kowalczuk

2021

Electron Markets

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“…One source is the information concerning products recommended online. Since consumers cannot conduct on-the-spot investigations of products and services, there is uncertainty in the authenticity of the information in recommendations (Wimmer and Yoon, 2017). The second source is information from other consumers' posts online.…”

Section: Type Of Information Inconsistencymentioning

confidence: 99%

Understanding the Dark Side of Online Reviews on Consumers' Purchase Intentions in E-Commerce: Evidence From a Consumer Experiment in China

et al. 2021

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Background: Online review, as an important way of electronic word-of-mouth (eWOM) communication, plays an important role in e-commerce. However, few studies have examined the dark side of online reviews and their effect on consumers' purchase intentions. Information inconsistency is one of the dark sides that plays a critical role in influencing consumers' purchase intentions through online reviews.Methods: Using a 2*2 between-subject design that explores the main effects of the type of information inconsistency (vertical- vs. horizontal-attribute inconsistency) on purchase intention and the moderating effect of product type (search vs. experience product).Results: This study examines whether and how the type of information inconsistency between online recommendations and reviews influences consumer purchase decision-making.Conclusions: The findings show that vertical-attribute inconsistency leads to a lower purchase intention for search products; moreover, both vertical- and horizontal-attribute inconsistencies have no significant effect on purchase intention for experience products.

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“…Counterfeiting in online commerce, emerging economies, and countering counterfeiting through branded apps Fraudulent practices, misleading advertisements, and misrepresentation of information are common on the internet because online transactions are largely impersonal without any face-to-face interaction and occur in a relatively unfamiliar environment compared to traditional commerce (Wimmer and Yoon 2017). In an online marketplace, the online vendors have low setup costs, and duplication is easy, enabled by evolving technology that provides sophisticated techniques; anybody can participate in selling with anonymity on the internet, which poses a challenge for customers as they cannot verify the genuineness of the products available for sale (Montecchi, Plangger, and Etter 2019).…”

Section: Introductionmentioning

confidence: 99%

“…Research suggests that investment in self-differentiation can arrest counterfeiting (Sun, Zhang, and Zhu 2020); branded apps differentiate a brand by enabling the customer to interact with the brand directly and remotely (van Noort and van Reijmersdal 2019), eliminating the mimicking, masking and imitation on websites that are the most common strategies used by counterfeiters to deceive customers online (Meraviglia 2018;Wu et al 2020). Extant research on information systems (IS) has concluded that website quality is one of the vital predictors of not only satisfaction and trust but also dissatisfaction, distrust and deception in an online transaction (Hsieh and Tsao 2014;Wimmer and Yoon, 2017;Geebren, Jabbar, and Luo 2021;Zinko et al 2020). Since branded mobile apps are directly owned by the brands themselves (van Noort and van Reijmersdal 2019) and are downloadable through application hosting platforms like Google Play and the Apple Store (Wang 2020), their assured quality carries the potential to generate customer trust in the seller and can lower consumers' perception of counterfeit deception and hence facilitate a purchase.…”

Section: Introductionmentioning

confidence: 99%

Scrutinizing the efficacy of branded apps quality to counter counterfeiting and restore trust in M-Commerce

Manchanda

Deb

Lomo‐David

2021

Quality Management Journal

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Counterfeiting in m-commerce is rife in emerging markets. Our research intent is to understand how branded app quality counters perceived counterfeit deception (PCD) and engenders trust while analyzing consumer willingness to buy (WillB) in an emerging market. This work captures the perception of 1,146 online shoppers through a questionnaire-based survey and uses SPSSv23 and Amos 21 to construct a structural equation model to test the conceptual model. The results indicate that information quality (IQ), system quality (SysQ), and service quality (ServQ) of branded apps negatively affect PCD, and IQ and SysQ positively affect consumers' trust in the seller. The study establishes stronger effects of SysQ and ServQ on PCD than on trust, and alongside this, a stronger effect of IQ on trust than on PCD is witnessed. Hence, the study proves that ServQ and SysQ are sale qualifiers and IQ is a sale enabler in counterfeiting contexts. A strong direct negative effect of PCD on WillB seems to overwhelm the positive effect of trust on WillB. The study makes several theoretical contributions, including toward the established literature on two factor theory and trust theory. The insights have important practical implications for retailers attempting to counter counterfeiting in m-commerce.

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Counterfeit product detection: Bridging the gap between design science and behavioral science in information systems research

Cited by 20 publications

References 55 publications

Understanding continued smartwatch usage: the role of emotional as well as health and fitness factors

Understanding continued smartwatch usage: the role of emotional as well as health and fitness factors

Understanding the Dark Side of Online Reviews on Consumers' Purchase Intentions in E-Commerce: Evidence From a Consumer Experiment in China

Scrutinizing the efficacy of branded apps quality to counter counterfeiting and restore trust in M-Commerce

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