Coupling Design Thinking, User Experience Design and Agile

Nedeltcheva, Galia Novakova; Shoikova, Elena

doi:10.1145/3175684.3175711

Cited by 14 publications

(10 citation statements)

References 1 publication

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“…As a process, design thinking is based on the mindset that attempts to find innovative solutions through iterative cycles of research and development. DTA provides a robust, creative, and innovative process (Nedeltcheva & Shoikova, 2017). As a toolset, design thinking involves applying various methods and techniques from different disciplines (e.g., design and engineering).…”

Section: Design Thinking Approach In Public Servicesmentioning

confidence: 99%

Managerial approaches, frameworks, and practices for business model application in public services management in the VUCA environment

Gaule,

Jovarauskiene,

Petrauskiene

et al. 2023

Engineering Management in Production and Services

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Significant gaps in public services management were highlighted when service-dominant logic emerged in services science, resulting in fundamental changes in attitudes. The business model application in public services was initiated by offering public service logic. However, this concept requires justification of its interfaces with management approaches, frameworks, and practices. The VUCA (Volatility, Uncertainty, Complexity, and Ambiguity) environment has changed the existing managerial approach in organisational performance and services management. This paper aims to highlight the key aspects and justify the application of services management approaches, frameworks, and practices (Agile practices, customer experience management frameworks, and the design thinking approach) that coincide with the business model approach in public services management (public service logic) in a VUCA environment. In this paper, the Cochrane Guide to Literature Reviews was loosely followed. The focus was on academic publications and such expert sources as webinars for practitioners. Only publications and expert sources in English were included. The Scopus search engine was used for academic sources. Publications covering at least two of the following domains were included: Customer experience, business model, Agile practices, design thinking approach, public services, and VUCA. The expert sources were selected using purposive sampling when communities of practice were identified by authors with expert knowledge, and the main communication channels within each community of practice were sampled. The analysis showed that public services are defined as public goods that the State’s government commits to deliver in line with public values by applying a customer-centric approach. Integrating the design thinking approach and Agile practices help create customer-centric solutions for the customer experience management framework as design thinking helps understand what to do, while Scrum (one of Agile practices) gives the autonomy in deciding how to do it. Each analysed managerial method contributes uniquely to improving public services management in a VUCA environment.

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Section: Design Thinking Approach In Public Servicesmentioning

confidence: 99%

Managerial approaches, frameworks, and practices for business model application in public services management in the VUCA environment

Gaule,

Jovarauskiene,

Petrauskiene

et al. 2023

Engineering Management in Production and Services

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“…According to Auernhammer and Roth (2021), DT is made possible because it is based on psychological theories which integrate creative and human values. DT has been described as a strategic big-idea process that results in a product that addresses or solves a problem [25]. DT includes gaining a deep understanding of the perspectives of end-users' requirements and needs.…”

Section: Design Thinkingmentioning

confidence: 99%

Perspectives on Wider Integration of the Health-Assistive Smart Home

Dermody

Mikus

Porock

et al. 2022

JAL

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Most older adults desire to be as independent as possible and remain living in their ancestral home as they age. Aging-in-place maximizes the independence of older adults, enhancing their wellbeing and quality of life while decreasing the financial burden of residential care costs. However, due to chronic disease, multimorbidity, and age-related changes, appropriate conditions are required to make aging-in-place possible. Remote monitoring with smart home technologies could provide the infrastructure that enables older adults to remain living independently in their own homes safely. The health-assistive smart home shows great promise, but there are challenges to integrating smart homes on a larger scale. The purpose of this discussion paper is to propose a Design Thinking (DT) process to improve the possibility of integrating a smart home for health monitoring more widely and making it more accessible to all older adults wishing to continue living independently in their ancestral homes. From a nursing perspective, we discuss the necessary stakeholder groups and describe how these stakeholders should engage to accelerate the integration of health smart homes into real-world settings.

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“…Journey maps, a key part of human centered design, are visual representations of the processes undertaken by an individual [13]. Such representations act as useful tools in bringing out the user's perspectives and exploring new ideas [14].…”

Section: Design Thinkingmentioning

confidence: 99%

Combining Design Thinking and the Socio-Technical-Ecological Systems Perspective to Understand Greenhouse Growers’ Experiences with Energy Management Solutions

Corbett¹,

Lakshmi²

2022

Proceedings of the Annual Hawaii International Conference on System Sciences

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Multiple threats to sustainability are driving the need to grow food in controlled environments, such as greenhouses. However, greenhouses consume large quantities of energy for lighting, heating, and ventilation, which places additional strain on the natural environment. For both business and environmental benefits, greenhouses must pursue sustainable energy management solutions. Combining design thinking with the socio-technical-ecological systems (STES) perspective, we analyze the greenhouse grower's journey from awareness of potential solutions to post-implementation use. Our approach offers a novel way to understand the problem space. We find that sustainable energy management is more than a technical or even sociotechnical challenge; it also involves important ecological considerations. However, ecological and social concerns are less evident in the grower's journey as compared to the physical and information technology dimensions. The research and development of sustainable technology solutions would benefit from giving equal attention to these three systems and the interactions between them.

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Coupling Design Thinking, User Experience Design and Agile

Cited by 14 publications

References 1 publication

Managerial approaches, frameworks, and practices for business model application in public services management in the VUCA environment

Managerial approaches, frameworks, and practices for business model application in public services management in the VUCA environment

Perspectives on Wider Integration of the Health-Assistive Smart Home

Combining Design Thinking and the Socio-Technical-Ecological Systems Perspective to Understand Greenhouse Growers’ Experiences with Energy Management Solutions

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