Covid‐19 pandemic and <scp>consumer‐employee‐organization</scp> wellbeing: A dynamic capability theory approach

Nayal, Preeti; Pandey, Neeraj; Paul, Justin

doi:10.1111/joca.12399

Cited by 132 publications

(106 citation statements)

References 83 publications

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“…They further discussed paradoxes explaining the nexus between the consumption of technology and consumer vulnerability. Nayal et al (2021) identified various coping strategies for firms to take care of the employee and customer well-being. Digitalization and innovation emerged as the two focus areas for adoption by firms for their survival post-COVID-19.…”

Section: Backg Round Liter Aturementioning

confidence: 99%

Impact of COVID‐19 on changing consumer behaviour: Lessons from an emerging economy

Das

Sarkar

Debroy

2022

Int J Consumer Studies

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The present study investigates the impact of COVID‐19 on Consumers' changing way of life and buying behaviour based on their socio‐economic backgrounds. A questionnaire survey was carried out to understand the impact of COVID‐19 on consumers' affordability, lifestyle, and health awareness and how these effects influenced their buying behaviour. A total of 425 usable responses were analysed using the structural equation modelling considering Consumers' socio‐economic background as exogenous variables and Consumers' changing way of life and Adaptation in consumers’ buying behaviour as endogenous variables. The study reveals that COVID‐19 has affected the consumers in the unorganised sectors more than others and induced an increase in the demand for affordable substitutes for daily necessities. The demand for wellness and entertainment products is found to depend upon the occupation and family earning status of consumers which is jointly mediated by affordability and lifestyle changes. Further, the findings show that the demand for health and hygiene products depends on the current employment status and family earning status of consumers which is jointly mediated by affordability and awareness towards health and hygiene. The model developed in the present study allows the decision‐makers to identify which segments of the population with certain socio‐economic backgrounds could be targeted for wellness products and which ones could be targeted for health and hygiene products. In addition, the model provides rich insights to the managers as to what kind of product substitution would be viable in the market during the pandemic.

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Section: Backg Round Liter Aturementioning

confidence: 99%

Impact of COVID‐19 on changing consumer behaviour: Lessons from an emerging economy

Das

Sarkar

Debroy

2022

Int J Consumer Studies

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“…Service provision based on digital and artificial intelligence technology has become a possible solution to replace human service provision ( Nayal et al, 2021 ), triggering changes in consumer behavior by using technology-mediated services (such as robots) to replace manual services ( Kim et al, 2021 ).…”

Section: Conceptual Frameworkmentioning

confidence: 99%

COVID-19, Economic Impact, Mental Health, and Coping Behaviors: A Conceptual Framework and Future Research Directions

Lin

2021

Front. Psychol.

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The COVID-19 pandemic has caused serious economic and social consequences. Recent research shows that the pandemic has not only caused a physical health crisis but also caused many psychological and mental crises. Based on the contemporary cognitive-behavioral models, this article offers a conceptual analysis of how the pandemic affects individual mental health and coping behaviors from the perspective of individual economic status, individual context, and social context. The analysis shows that (1) the pandemic has led to increased economic uncertainty, increased unemployment and underemployment pressure, increased income uncertainty, and different degrees of employment pressure and economic difficulties; (2) these difficulties have stimulated different levels of mental health problems, ranging from perceived insecurity (environmental, food safety, etc.), worry, fear, to stress, anxiety, depression, etc., and the mental health deterioration varies across different groups, with the symptoms of psychological distress are more obvious among disadvantageous groups; and (3) mental health problems have caused behavior changes, and various stress behaviors such as protective behaviors and resistive behaviors. Future research directions are suggested.

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“…Other papers examined consumers' financial positions with regards to the pandemic including financial preparedness and pandemic prevention behaviors (Warmath et al, 2022 ) as well as financial changes for parents before versus during the pandemic (Garrison et al, 2022 ). Lastly, other research took more of a macro focus outside of purely centering around the consumer looking at pandemic consumption behavior changes and governmental regulations (Güngördü Belbağ, 2022 ) and firms' response to changed pandemic‐related consumption habits (Nayal et al, 2022 ).…”

Section: Introductionmentioning

confidence: 99%

Pandemics and consumers' mental well‐being

Minton

2022

Journal of Consumer Affairs

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This article presents the immense impact that pandemics can have specifically on consumers' mental well-being, extending many of the well-being topics examined in this special issue on pandemics and consumer well-being. Avenues for future research in the area are suggested, with expanded discussion and future research suggestions related to four consumer characteristics including three areas associated with negative mental well-being (parenthood, suffering with chronic illness, aging, and family) as well as another characteristic associated with positive mental wellbeing (religion). The article concludes with a pressing call to action for academics and others to step up to the purpose in their careers and make a difference in the world for good in relation to consumers' mental wellbeing.

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Covid‐19 pandemic and consumer‐employee‐organization wellbeing: A dynamic capability theory approach

Abstract: The consumers, employees, and organizations have been deeply impacted by Covid-19 pandemic. The present study offers a detailed coping mechanism for organizations based on the extant literature and content analysis of responses of senior management executives.

Cited by 132 publications

References 83 publications

Impact of COVID‐19 on changing consumer behaviour: Lessons from an emerging economy

Impact of COVID‐19 on changing consumer behaviour: Lessons from an emerging economy

COVID-19, Economic Impact, Mental Health, and Coping Behaviors: A Conceptual Framework and Future Research Directions

Pandemics and consumers' mental well‐being

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