Covid-19 Pandemic and the Digital Revolution in Academia and Higher Education: an Empirical Study

Basha, S. Mahabub; Kethan, M

doi:10.36418/eduvest.v2i8.553

Cited by 4 publications

References 19 publications

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Digital Education System During the COVID-19 Pandemic

Agrawal,

Pitchai,

Senthamaraikannan

et al. 2023

Advances in Educational Technologies and Instructional Design

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In this chapter, the growth and utilisation of digital technologies in the Indian education system during the COVID-19 pandemic have been illustrated. During a pandemic lockdown, all humans live alone in their homes to limit COVID-19 spread. A lot of digital tools have been used in Indian schools and colleges to improve or sustain the teaching and learning processes. However, some impacts and causes have been observed while using new digital platforms during that time. The utilisation of digital tools for the school and higher education systems has been elaborately explained in this chapter. In addition, the future scope and summary of digital technology utilizations have been derived.

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Digital Education System During the COVID-19 Pandemic

Agrawal,

Pitchai,

Senthamaraikannan

et al. 2023

Advances in Educational Technologies and Instructional Design

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A Study on Benefits, Challenges and Factors Impressing Customer Relationship Management (CRM) W.R.T. Private Commercial Banks at Bengaluru

R¹,

Harish²,

G³

2023

JCFMBS

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Purpose: The main end of the present paper is to know whether the socio-economic characteristics impress on the CRM and to know the benefits of CRM, factors driving CRM, and challenges faced by the private commercial banks at the time of implementation of CRM. The presence of severe competition where the competitive struggle to claim a larger share and to attract major amount of customers, forces the banking companies to install CRM strategies and to fetch better results. It has been felt as a process aimed at collecting customer data, find profile of customers and use the knowledge of the customers in a particular marketing activities (Anu Putney et al. 2013) CRM is the strongest and most efficient approach in maintaining and treating close relationship with customers (Angumuthu, 2015). CRM is a management approach that seeks to create, develop and widen relationship with customers in order to derive maximum customer value, profits and shareholders value (Mallika Srinivastava, 2012). Approach: A designed questionnaire was steered as schedule in order to avoid any unexpected delay, incompleteness and non-response. Respondents were approached while they are in the bank premises either before or after their bank work, in a natural setting. A total of 217 questionnaires were in the hand and out of 217, only 200 were usable one and the remaining discarded forming 92% success rate. Chi-square, contingency co-efficient, Kendall’s co-efficient concordance weighted average, Garrett ranking technique was performed to analyse and present the data. Findings: The study revealed about the presence of favourable socio-economic characteristics revealing a significant and high relationship between the characteristics and CRM except bank at different branches which showed less significant and low degree and benefits include protection of data privacy, enhanced productivity and boosted sales. Further, the study also reveals about the factors like advanced technology, customer centric approach and safety factors driving CRM in private commercial banks. The challenges faced at the time of implementation of CRM includes choosing the right CRM, data security and time and cost of implementation of software.

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A Comparative Study of Options with Reference to ICICI Bank, SBI and Axis Bank

Susmitha,

Sreyasree

2023

JCFMBS

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Options trading is a dynamic and sophisticated field that shapes investment strategies for big banking organizations in the complex world of financial markets. With a focus on three major participants in the Indian banking industry—ICICI Bank, State Bank of India (SBI), and Axis Bank—this study conducts a thorough comparative analysis. The study aims to dissect and compare the complex tactics, positions in the market, and general performance of these banks in the field of options trading. It provides a thorough analysis of market positioning and competitiveness as well as deep insights into the complex strategies used by each bank. Additionally, it looks to pinpoint the crucial elements of success as well as the difficulties these financial organizations face in the intricate world of options trading. Insightful comparative studies, the discovery of original tactics, an assessment of market positioning, and comprehensive insights into the elements determining success or difficulties faced by ICICI Bank, SBI, and Axis Bank in the ever-changing world of options trading are among the anticipated results. For investors, financial analysts, and regulators who want to understand the intricacies of options trading in the banking industry, this might be a useful tool.

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Covid-19 Pandemic and the Digital Revolution in Academia and Higher Education: an Empirical Study

Cited by 4 publications

References 19 publications

Digital Education System During the COVID-19 Pandemic

Digital Education System During the COVID-19 Pandemic

A Study on Benefits, Challenges and Factors Impressing Customer Relationship Management (CRM) W.R.T. Private Commercial Banks at Bengaluru

A Comparative Study of Options with Reference to ICICI Bank, SBI and Axis Bank

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