“…Characteristics attributable to the first group, 'human traits, behaviour and emotional intelligence', were identified in 21 articles (46.7%), 8 of which were research articles, [19][20][21][22][23][24][25][26] 11 opinion pieces [27][28][29][30][31][32][33][34][35][36][37] and 2 reviews. 38 39 In particular, empathy and 'honesty and truthfulness in relationships' were the two most cited characteristics (six and three times, respectively), followed by compassion, emotional intelligence and psychological safety, attention to psychological well-being, emotional effectiveness, equity and values, sense-making and sense-giving (all cited two times).…”