Creating a Community of Learners in Online Courses

Driska, Andrew P.; Reid, Mary-Anne

doi:10.4324/9780429316210-20

Cited by 2 publications

(1 citation statement)

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“…The surveyed behaviors were: (1) temporarily leaving the room without giving a reason (e.g., to go to the bathroom), (2) drinking during the meeting, (3) eating during the meeting, (4) texting on one’s smartphone, (5) , checking emails, (6) averting one’s gaze (from the screen/from others), (7) taking notes on a laptop, (8) taking notes by hand. The list of surveyed behaviors was based on typical aspects of (digital) meeting etiquette in the literature and blog posts (e.g., Browne 2020 ; Driska and Reid 2020 ; Schaffner 2008 ; Williams-Jones 2020 ), as well as informal brainstorming in the research team.…”

Section: Methodsmentioning

confidence: 99%

Social norms in digital spaces: Conflict reports and implications for technology design in the teleworking context

Diefenbach

2022

Z. Arb. Wiss.

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With the increase of telework during the COVID-19 pandemic, employees’ interactions with colleagues have shifted almost exclusively to digital channels. Hence, it is critical to understand the underpinnings of successful collaboration and individual wellbeing in digital working structures. Combining qualitative experience reports and quantitative surveys from 145 teleworkers, this study sheds light on teleworking from a psychological perspective, taking social norms as a conceptual frame. The qualitative reports revealed five types of typical conflicts related to communication in the telework context, including both (1) technical problems (e.g., a bad connection) and psychological aspects such as (2) uncertainty or a lack of social feedback, (3) norm violations, (4) a lack of rules or meta-communication about appropriate behavior, and (5) digital communication barriers. Respondents’ quantitative ratings of qualities of telework versus working on-site revealed benefits of telework regarding task fulfillment and efficiency, but lower levels of motivation, conflict management, leadership, team spirit, inspiration and creativity. Participants qualitative reports on perceived challenges in remote work conditions included feelings of loneliness and increased demands related to self-management, creating boundaries between private and working life, motivation and self-regulation. This paper connects these findings with theoretical concepts from psychology and human-computer interaction and discusses implications for leadership and technology design.Practical Relevance: This article discusses practical implications for leadership and technology design, e.g., interventions against conflicts in the context of digital work.

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Section: Methodsmentioning

confidence: 99%