Creating a Patient-Centered Health Care Delivery System

Mohammed, Khaled; Nolan, Margaret; Rajjo, Tamim; Shah, Nilay D.; Prokop, Larry J.; Varkey, Prathibha; Murad, M. Hassan

doi:10.1177/1062860614545124

Cited by 133 publications

(47 citation statements)

References 41 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Patient’s needs are frequently measured taking into account different aspects of QoL, such as pain, emotional and cognitive functioning, or functional impairment 9,10. Moreover, a recent review11 on patient’s perceptions of quality of care emphasizes how communication, health care access, and shared decision-making (SDM) are the key elements in a valuable health care environment.…”

Section: Introductionmentioning

confidence: 99%

Value as the key concept in the health care system: how it has influenced medical practice and clinical decision-making processes

Marzorati¹,

Pravettoni²

2017

JMDH

View full text Add to dashboard Cite

Section: Introductionmentioning

confidence: 99%

Value as the key concept in the health care system: how it has influenced medical practice and clinical decision-making processes

Marzorati¹,

Pravettoni²

2017

JMDH

View full text Add to dashboard Cite

“…9 Communication is an indicator of health care quality. 8 Effective communication is an important component to be included in patient care. 10 In this case, the communicative competence of nurses influences care behavior.…”

mentioning

confidence: 99%

Relationship between communication skills and care behaviors of nurses

Kırca

Bademli

2019

Perspect Psychiatr Care

View full text Add to dashboard Cite

Purpose In this study, we aimed to determine the relationship between communication competence and patient care behaviors of nurses. Design and Methods The study was designed as a descriptive relational study and conducted in Akdeniz University Hospital between March 2018 and May 2018. Data of this study were collected from clinical nurses working in Akdeniz University Hospital. The study was carried out with 262 nurses who accepted to agreed participate in the study. Findings Of all nurses, 97% were college graduates, 63% were married, and 35% had working experience between 5 and 9 years. There was a moderate positive correlation between communicative competence and care behaviors of nurses (r = 0.5, P < 0.01). Practice Implications More training can be implemented to educate nurses about communication barriers to equip them with effective communication skills and strategies. The nursing process is a scientific method of exercising and implementing of nursing care, this is only achieved through dialogue, interpersonal environment, and specific verbal and nonverbal communication skills. In service training of nurses on effective communicative techniques will inevitably have a positive impact rather than reflection on patient care.

show abstract

“…Moreover, it was striking that clients in our study reported not feeling safe to share their experiences with professionals, whereas professionals felt their care relationship was good. Literature shows that a precondition for a good PREM performance is a safe care relationship [21,26]. Therefore, factors positively influencing the care relationship should be addressed before the PREM is implemented [13,24].…”

Section: Discussionmentioning

confidence: 99%

Implementation of a Patient Reported Experience Measure in a Dutch disability care organisation: a qualitative study

Rooijen

Lenzen

Dalemans

et al. 2020

J Patient Rep Outcomes

View full text Add to dashboard Cite

Background: Patient Reported Experience Measures are promoted to be used as an integrated measurement approach in which outcomes are used to improve individual care (micro level), organisational quality (meso level) and external justification (macro level). However, a deeper understanding of implementation issues of these measures is necessary. The narrative Patient Reported Experience Measure "Dit vind ik ervan!" (English "How I feel about it!") is used in the Dutch disability care sector, but insight into its' current use is lacking. We aimed to provide insight into experiences with the implementation and current ways of working with "Dit vind ik ervan!" as an integrated measurement strategy. A descriptive qualitative study was done at a disability care organisation. Data were collected by nine documentations, seven observations, 11 interviews and three focus groups. We applied deductive content analysis using the Consolidated Framework for Implementation Research as a framework.Results: Our analysis revealed facilitators and barriers for the implementation of "Dit vind ik ervan!". We found most barriers at the micro level. Professionals and clients appreciated the measure's narrative approach, but struggled to perform it with communication vulnerable clients. Some clients, professionals and team leaders were unfamiliar with the measure's aim and benefit. On the meso level, implementation was done top-down, and the management's vision using the measure as an integrated measurement approach was insufficiently shared throughout the organisation.Conclusions: Our study shows that Patient Reported Experience Measures have the potential to be used as an integrated measurement strategy. Yet, we found barriers at the micro level, which might have influenced using the measurement outcomes at the meso and macro level. Tailored implementation strategies, mostly focusing on designing and preparing the implementation on the micro level, need to be developed in co-creation with all stakeholders.

show abstract

Creating a Patient-Centered Health Care Delivery System

Cited by 133 publications

References 41 publications

Value as the key concept in the health care system: how it has influenced medical practice and clinical decision-making processes

Value as the key concept in the health care system: how it has influenced medical practice and clinical decision-making processes

Relationship between communication skills and care behaviors of nurses

Implementation of a Patient Reported Experience Measure in a Dutch disability care organisation: a qualitative study

Contact Info

Product

Resources

About