Creating a Quality Assurance System for Croatian Higher Education

Currie, David M.; Krbec, Denisa; Higgins, James M.

doi:10.1080/03797720500088103

Cited by 4 publications

(2 citation statements)

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“…The advantages of TQM can be viewed as the significances of its successful implementation. It has been exposed by numerous academics that the key objective of total quality management is enhancing performance (Currie et al, 2015).…”

Section: Total Quality Management (Tqm)mentioning

confidence: 99%

“…According to McMillan (2016), in reaction to the necessity of improvement in the university services and administrative processes, numerous universities have instigated to search various management processes. Ritter (2015) claimed that total quality management is one of the widespread management practice esembraced by countless universities and the appropriateness of total quality management in the educational arena has engrossed the attention of numerous researchers (Sabet, Saleki, Roumi, &Dezfoulian, 2017;Venkatraman, 2017;Becket & Brookes, 2016;Kwan, 2016;Currie, Krbec, & Higgins, 2015;Salameh, Alzyadat, &Alnsour, 2015;Sirvanci, 2014;Zabadi, 2013). Total quality management is arecognisedarea of research where academics, researchers, and quality practitioners have impacted their ideas on the way to its progress.…”

Section: Introductionmentioning

confidence: 99%

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The Effect of Total Quality Management on University Performance in Jordan

Alzeaideen

2019

IJFR

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Total Quality Management (TQM) a functioning idea to accomplish incessant performance improvement-is the word of mouth of the 1990s, attracting deep interest among organizations and educational institutions in many countries. Numerous policy-makers truly believe that TQM can improve the performance of their organizations but they did not test it to make sure the effect of TQM. Hence, the purpose of this study is to examine the effect of TQM on university performance in Jordan. This relationship obtains a substantial scholarly attention and several researches have been conducted in the western countries, but none has been conducted in Jordan in the recent year using this variable in a model. A structured survey was conducted and selected 10 public and 10 private universities in Jordan via cluster random sampling. The hypotheses were tested using SEM-AMOS package 22.0 based on resource based theory. Based on the statistical results, TQM has statistically significant effect on university performance in Jordan. Consequently, the findings evoked that there is a dire need to focus on TQM for boosting university performance and its sustainability in Jordan.

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Section: Total Quality Management (Tqm)mentioning

confidence: 99%