“…Action research supports conducting research within a complex learning social organisation and will benefit both the organisation and the project management body of knowledge (Baskerville, 1999;Baskerville and Wood-Harper, 1996;Raelin, 1998;Susman and Evered, 1978;Zuber-Skerritt and Perry, 2002). Action research has also been used in project management research to implement organisational change (Sankaran et al, 2009), KM systems (Mau, 2005;Orr, 2006;Sankaran, 2009;Sankaran et al, 2009;Walker and Sankaran, 2014;Walker, 2007) and storytelling (Boyce, 1996;Pässilä et al, 2013). Orr and Sankaran (2007) recognised a direct link with project management, action research, complexity and the development of reflective practitioners in a project environment.…”