Criação de valor estratégico através de digital analytics
Claudio Luis Cruz de Oliveira
Abstract:Internet has changed the competition, shifting products, supply-chains and even markets. Its democratization gives more weight to the consumers; this change could be considered a threat to corporations. Although, the emergent knowledge derived from Digital Analytics brings a lot of benefits: delivering personalized services, fostering innovation and promoting the dialogue with the consumer in a real time basis. The concept of Digital Analytics includes the measurement, collection, analysis and reporting of di… Show more
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