Crime, insecurity and corruption: Considering the growth of urban private security

Garmany, Jeff; Galdeano, Ana Paula

doi:10.1177/0042098017732691

Cited by 12 publications

(6 citation statements)

References 27 publications

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“…Another interviewee indicated a high take-up of ARGUS Night Time Economy events by SIA certificated staff, which is provisionally encouraging. These findings reflect those of other researchers, that there is a global shift at a time of austerity, towards a model where the private security industry has a vastly expanded role in the public realm (Garmany and Galdeano, 2017), suggesting a creeping ‘privatisation’ of public space, and this may lead to a loss of regulation and control.…”

Section: Discussionsupporting

confidence: 88%

‘Alert not alarm’: The UK experience of public counter-terrorism awareness and training, with explicit reference to Project ARGUS

Aplin¹,

Rogers

2019

The Police Journal: Theory, Practice and Principles

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This study evaluates the contribution of a UK counter-terrorism training tool, the Project ARGUS simulation exercise format, designed to increase preparedness by ‘alerting not alarming’ the populace to the prevailing ‘severe’ international terrorist threat. The paper draws upon the theoretical basis for preparedness in order to contend that, despite exceeding expectations in terms of quantity of events delivered and evidence of immediate post-event learning, Project ARGUS does not wholly live up to its promise to change the behaviour of individuals and organisations by embedding long-term learning. The researchers designed and analysed pre- and post-event questionnaires (N = 120) in order to explore the impact of attendance at an ARGUS Retail event within a shopping centre. This information was then augmented with a follow-up survey (N = 44) and semi-structured interviews (N = 9) of key facilitators and participants. The authors recommend the immediate adoption of an appropriate evaluation and certification scheme to mandate participation and embed organisational learning. They argue that adoption of these approaches would better enable ARGUS to fulfil its potential and make a significant contribution to improving the resilience of busy crowded places to terrorism in the UK.

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Section: Discussionsupporting

confidence: 88%

‘Alert not alarm’: The UK experience of public counter-terrorism awareness and training, with explicit reference to Project ARGUS

Aplin¹,

Rogers

2019

The Police Journal: Theory, Practice and Principles

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“…A response outside the public domain to the impact of globalization on the growing complexity of society with new dimensions of increasingly complex threats is not something entirely new (Button and Stiernstedt 2017;Duque et al, 2020), since even before the development of a public police force, law enforcement activities, including investigation, harassment and seizure, were conducted by private citizens (Klein and Hemmens, 2018). Private security services have been provided for centuries, both in cities and elsewhere (Garmany and Galdeano 2018).…”

Section: The Security Guard Industrymentioning

confidence: 99%

Professionalism Perception and Client Satisfaction

Silva

Amaro

Dias

2022

International Journal of Service Science, Management, Engineering, and Technology

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This research aims to evaluate the degree of customer satisfaction of the nightclubs with the security guards, as well as the perception of their professionalism in performing their duties. Using survey data from 479 nightclubs clients to assess the clients’ professionalism perception of bouncers-doormen and satisfaction. The results indicate an overall satisfaction and bouncers-doormen to be recognized as professionals. Findings also partially contradict previous research. Despite recognizing a certain degree of abuse of power, customers consider those professionals as helpful, especially in emergency situations where they provide guidance and the necessary support. They are also considered to properly watch and protect people and goods in night-time entertainment spaces and have a good ability to foresee and anticipate incidents.

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“…Guards pick up litter from the floor, notify the cleaning staff if a trash can is full, ask teenage couples to be more discreet in their public displays of affection, provide information about store locations to customers, check that the air conditioning and lights are working properly, help people who are sick, help people pay for parking at the machines, and help older adults or people with reduced mobility, among other functions associated with maintaining the mall as a wellkept and peaceful space. More than an "aesthetic turn" (Hentschel;Berg, 2010) or a "pseudostate organization" (Garmany;Galdeano, 2017), private security takes over management of the spaces and social relations therein and thus becomes a central ally of the real estate market and insurance companies-in short, of the neoliberal management of global cities.…”

Section: Cordial/polite Guardsmentioning

confidence: 99%

Securing the Mall: Daily Hospitality Security Practices in São Paulo

2021

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Security-whether public or private-is a key tool for managing populations and integral for creating urban spaces. This paper examines how mall security practices in São Paulo work to create safe and clean worlds for customers, distinguishing it from an cityscape that is seen as violent, dangerous, and populated with criminals. Drawing on five months of ethnographic research and interviews with the security team of the “Rivertown” shopping center in São Paulo and various private security employees, we show how the mall is secured by means of a set of practices based on “hospitality security,” paying special attention to the key role that security guard behavior plays in this process.

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Crime, insecurity and corruption: Considering the growth of urban private security

Cited by 12 publications

References 27 publications

‘Alert not alarm’: The UK experience of public counter-terrorism awareness and training, with explicit reference to Project ARGUS

‘Alert not alarm’: The UK experience of public counter-terrorism awareness and training, with explicit reference to Project ARGUS

Professionalism Perception and Client Satisfaction

Securing the Mall: Daily Hospitality Security Practices in São Paulo

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