2022
DOI: 10.1017/dap.2022.18
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Crisis as driver of digital transformation? Scottish local governments’ response to COVID-19

Abstract: The response to the COVID-19 pandemic has, from the outset, been characterized by a strong focus on real-time data intelligence and the use of data-driven technologies. Against this backdrop, this article investigates the impacts of the pandemic on Scottish local government’s data practices and, in turn, whether the crisis acted as a driver for digital transformation. Mobilizing the literatures on digital government transformation, and on the impacts of crises on public administrations, the article provides in… Show more

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Cited by 14 publications
(8 citation statements)
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References 53 publications
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“…Importantly, several of our contributions thematized the (lack of) sustainability of data infrastructures. The studies suggest that this may be related to a lack of investments to sustain the practices of staff to work with data infrastructure (Gangneux and Joss, 2022), but it is also reflected in a lack of investments in norms and the adoption of technologies (Kersing et al, 2022).…”
Section: Discussionmentioning
confidence: 99%
“…Importantly, several of our contributions thematized the (lack of) sustainability of data infrastructures. The studies suggest that this may be related to a lack of investments to sustain the practices of staff to work with data infrastructure (Gangneux and Joss, 2022), but it is also reflected in a lack of investments in norms and the adoption of technologies (Kersing et al, 2022).…”
Section: Discussionmentioning
confidence: 99%
“…Twenty years after publication it seems relevant to take stock of these challenges set out by Fountain. As governments have continued the pursuit of a 'Virtual State', to harness the potential of data and technology (Gangneux and Joss, 2022).…”
Section: Key Concepts and Theoretical Underpinningsmentioning
confidence: 99%
“…56 Under these circumstances, a study by Gangneux and Joss draws from the experiences of Scottish local governments who associate crises as a functional catalyst of digital transformation in local government. 57 In many jurisdictions, heavy arguments have been put forward that achieving that transformation in the local government undoubtedly draws heavily on using digital technologies. Further, the increased availability of modern digital technologies and the lessons learned during the COVID-19 response strategies provide an elevated impetus for digitally transforming local government and service delivery in South Africa.…”
Section: Digitally Transforming South African Local Government and Se...mentioning
confidence: 99%
“…16 Some of these researches, which cover municipalities in Scotland, Sweden and Germany, explored digital transformation in local government being driven by crises, automation and the desire to cultivate creativity. 17 The evidence emerging from these studies exposes the factors that necessitate the need to rethink local governance from a digital transformation point of view. For example, the experiences during the height of the COVID-19 pandemic affirmed the depiction of a crisis as a catalyst of digital transformation.…”
Section: Introductionmentioning
confidence: 99%
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