Crisis Communication Post Katrina: What are we Learning?

Garnett, James L.; Kouzmin, Alexander

doi:10.1007/s11115-009-0096-5

Cited by 19 publications

(12 citation statements)

References 24 publications

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“…Garnett and Kouzmin (2009) suggest that the movers and shapers of crisis communication should expend their energies in improving interorganizational networks. Regular interactions among the multi-sector organizations and people involved will help develop communication linkages before an event.…”

Section: Discussion and Implications For Practicementioning

confidence: 99%

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How do you warn them if they speak only Spanish? Challenges for organizations in communicating risk to Colonias residents in Texas, USA

Arlikatti

Taibah

Andrew

2014

Disaster Prevention and Management

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Purpose -The purpose of this paper is to examine the information channels used by public and nonprofit organizations to communicate disaster risk information to Colonias residents in Hidalgo County, Texas. It seeks to find creative and proactive solutions for organizations to improve risk education to these constituents. Design/methodology/approach -Initially a snowball sampling technique was used to conduct six face-to-face interviews. This was followed by an online survey sent to 64 reputational referrals, of which 23 completed the survey, generating a response rate of 34 percent. A comparative analysis between public and nonprofit organizations and the Fischer's exact test were employed to analyze the data. Findings -Channel preferences for providing risk information varied with public organizations using the television (TV) and the nonprofit organizations using bilingual staff for outreach. The television, radio, public events, and bilingual staff were considered to be the most effective while social media (Facebook, Twitter, and city web sites) was not considered at all by both groups. Lack of funding and staffing problems were identified as the primary challenges. Research limitations/implications -One limitation is that the paper focusses on organizations serving Spanish speakers in the Texas Colonias. Future research needs to investigate how other localities at border sites where culturally and linguistically diverse groups might reside, receive and understand risk information. The role of cross-national organizations in creating internationally coordinated plans for disaster communication should also be explored. Originality/value -It highlights the challenges faced by organizations in communicating risk, especially in border communities where culturally and linguistically diverse groups reside.

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Section: Discussion and Implications For Practicementioning

confidence: 99%

“…The internet also helped in allowing people to search for their missing family members in various shelters. In this way communication technology helped link organizations from different sectors (Garnett and Kouzmin, 2009).…”

Section: Discussion and Implications For Practicementioning

confidence: 99%

How do you warn them if they speak only Spanish? Challenges for organizations in communicating risk to Colonias residents in Texas, USA

Arlikatti

Taibah

Andrew

2014

Disaster Prevention and Management

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“…We look at the use of different mediums (parliamentary statements, daily briefings, Facebook Live broadcasts and podcasts) as mechanisms for engaging in direct dialogue with the public. In doing so, we recognize the role of leader in crisis communication as one of directing action, informing decision makers, setting the overall tone, consoling and counselling victims (Garnett and Kouzmin 2009). Our methodological approach involves the use of thematic analysis to identify key phases in the response to the Covid-19 pandemic.…”

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confidence: 99%

Beating the virus: an examination of the crisis communication approach taken by New Zealand Prime Minister Jacinda Ardern during the Covid-19 pandemic

McGuire

Cunningham

Reynolds

et al. 2020

Human Resource Development International

150

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The Covid-19 pandemic has severely tested the leadership and communication abilities of political leaders globally. Guiding an effective response to the global pandemic has required leaders to demonstrate not only effective planning and coordination skills, but the ability to communicate clear consistent messages in an empathetic manner as well. In New Zealand the first confirmed case of Covid-19 was recorded on February 28 and over the course of March and April 2020, 1,132 further cases of Covid-19 were confirmed and 19 deaths -a much lower transmission rate than most industrialized nations. On 27 April 2020, New Zealand Prime Minister Jacinda Ardern announced that they had won the battle against community transmission of Covid-19. This paper analyses the speeches and public statements (n = 40) made by Prime Minister Ardern in March and April 2020 through the lens of crisis leadership and crisis communication. In particular, it looks at the use of different mediums (parliamentary statements, daily briefings, Facebook Live broadcasts and podcasts) as mechanisms for engaging in narrative and dialogue with the public. The paper underscores the importance of communication in crisis management and looks at how positive and consistent messaging inspires confidence and social solidarity.

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“…They noted that the availability of networked ICTs helps advance 'evolutionary changes in emergency response' (12). Garnett and Kouzmin (2009) argued that Hurricane Katrina, in fact, demonstrated the vulnerability of technology and further noted that 'technology inoperability and interoperability' is one of the key issues in crisis communication (391). Kapucu (2006a) emphasized the importance of ICTs in enabling and enhancing interagency communication networks during emergencies.…”

Section: The Use Of Icts Within Organizational Interorganizational mentioning

confidence: 99%

Information Communication Technology Utilization for Effective Emergency Management Networks

Kapucu

2014

Public Management Review

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Effective communication and coordination are crucial aspects of emergency management. This study examines how organizational representatives perceive information communication technologies (ICTs) in communication and coordination with other organizations. Furthermore, it investigates whether the centrality of organizations in emergency management networks relates to ICT utilization. We found that although many central organizations in emergency preparedness networks have high levels of ICT utilization, ICTs are underused by central organizations in friendship networks and emergency response networks. An organization's level of ICT utilization needs to match its organizational goal, mission, structure, ICT capacity, and the role that it plays within emergency management networks.

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Crisis Communication Post Katrina: What are we Learning?

Abstract: Centralization, Crisis communication, Disaster capitalism, ICT, Media behaviour, Neo-liberalism, Policy invisibility, Public-private partnerships, Hurricane Katrina, Technology and crisis, Emergency management,

Cited by 19 publications

References 24 publications

How do you warn them if they speak only Spanish? Challenges for organizations in communicating risk to Colonias residents in Texas, USA

How do you warn them if they speak only Spanish? Challenges for organizations in communicating risk to Colonias residents in Texas, USA

Beating the virus: an examination of the crisis communication approach taken by New Zealand Prime Minister Jacinda Ardern during the Covid-19 pandemic

Information Communication Technology Utilization for Effective Emergency Management Networks

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