Crisis (hostage) negotiation: current strategies and issues in high-risk conflict resolution

Active Listening Attitude Scale (ALAS): Reliability and Validity in a Nationwide Sample of Greek Educators

“…Consequently, as shown by the literature's descriptive and experimental research, the interest in active listening has spanned different fields, from marital relationship interventions [18][19][20], to counseling [21,22] and mediation [23], doctor-patient relationships [24,25], nurse-patient relationships [26,27] and even crisis management, such as hostage negotiations [28]. A vast majority of publications for more than 50 years has focused on the corporate world [12,[29][30][31][32] and on the effects of managers' active listening training on workers' mental health [16,17,32,33].…”

Police management of mental health crisis situations in the community: status quo, current gaps and future directions

“…Police research on hostage situations, where mentally ill and suicidal subjects are equally over-represented, also supports these general strategies (Borum and Strentz 1992, Vecchi et al 2005, Rogan 2011); many additionally highlight time as being the 'negotiator's greatest ally' (Vecchi et al 2005), primarily because it adds further opportunity for communications, getting further support and gathering more information, and ultimately informing effective risk-management strategies (Kesic et al 2012a(Kesic et al , 2012b. Some recent research on linguistic style matching, considering interpersonal dynamics between the police officer and suspect/person in crisis, indicates a number of benefits in relation to building rapport and being able to successfully actively engage with the person (Niederhoffer and Pennebaker 2002), thus contributing to a peaceful resolution to the crisis encounter (Taylor and Thomas 2008).…”

Negotiating in the 21st Century: Bridging the Gap Between Technology and Hostage Negotiation

“…Tactical insertion, however, statistically increases the odds that hostages will be killed (Dolnik & Pilch, 2003;Giebels, Noelanders, & Vervaeke, 2005). After a number of hostage fatalities, the study of hostage negotiation was created in 1973 (Vecchi et al, 2005). Over the decades, since the implementation of hostage negotiation strategies, the number of hostage incidents has increased …”

“…As a result, the science of hostage negotiation has improved to the point where an estimated 96% of crisis situations are resolved nonviolently Negotiating in the 21st Century 4 through negotiation (Rogan & Hammer 1995). The most notable progression in hostage negation tactics can be seen when analyzing the Behavioral Change (Influence) Stairway Model which lays out a step by step procedure needed to influence the perpetrator (Vecchi, Van Hasselt, & Romano, 2005). As useful as the Behavioral Change (Influence) Stairway Model may be, it still falls short of being able to incorporate the unpredictable nature of communication.…”