Criteria for services of air cargo logistics providers: How do they relate to client satisfaction?

Meng, Shiang-Min; Liang, Gin-Shuh; Lin, Kuang; Chen, Shiou‐Yu

doi:10.1016/j.jairtraman.2010.02.003

Cited by 26 publications

(13 citation statements)

References 13 publications

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“…The development and change of logistics service providers was shown by (Meng, Liang, Lin, & Chen, 2010). We can observe that the logistics company is becoming an increasingly complex service provider in the supply chain and is increasingly integrated into the business processes of its clients.…”

Section: Diversification Of the Service Portfoliomentioning

confidence: 99%

The effect of acquisition moves on income, pre-tax profits and future strategy of logistics firms

Oláh

Karmazin

Máté

et al. 2017

Journal of International Studies

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Abstract. Our research deals with a comprehensive study of the management success factors of logistics service providers using a new approach, and examines the life of logistics service companies. The data were collected from 51 logistics service providers in Hungary. We searched for the proper enterprise scale -acquisitions -strategies (including the method of looking for the economies of scale in the LSP segment to be examined, and the role of strategy choice). Our research has found that among logistics companies those firms which followed the growth pattern has significantly higher sales revenue than the companies growing organically. Additionally, logistics companiesconsidering their pre-tax profits -work more efficiently when they have a growth strategy (regardless of its time lag). However, this claim is true only for those companies that did not have any (revenue) growth over the previous Vol.10, No.4, 2017 234 period. The results of our research can effectively help logistics service providers find their business success factors, which will enable them fulfil the expectations of their customers in the supply chain better.

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Section: Diversification Of the Service Portfoliomentioning

confidence: 99%

The effect of acquisition moves on income, pre-tax profits and future strategy of logistics firms

Oláh

Karmazin

Máté

et al. 2017

Journal of International Studies

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“…When opting for an increase in level logistics service, incorporating sustainable practices is a relevant aspect to consider in urban transport (Lindholm, 2013). Meng, Liang, Lin, & Chen (2010) showed that the level of transportation services increased as the collaboration among partners increased. Based on this information, we summarize the relevant studies related to logistical performance indicators and sustainable practices.…”

Section: Literature Reviewmentioning

confidence: 99%

Assessing carriers’ logistical performance indicator by shippers in the São Paulo Metropolitan Area

et al. 2015

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Article Info AbstractKeywords: road freight transportation, logistical performance indicator, non-parametric tests, sustainable practices, urban freight transportation This paper aims to assess the logistics services provided by carriers in the São Paulo Metropolitan Area (SPMA) considering two perspectives: the efficiency of the operations and the adoption of sustainable measures. A survey was applied to the 15 main shippers working with the selected carrier in order to assess logistics performance indicators (on-time-in-full, relationship, lead time, service quality, etc.) as well as sustainability demands (disposal of oil, post-use tires, spare parts, etc.). A second survey was applied to 21 other shippers that hire similar services provided by other carriers in the SPMA. The results indicate that a good relationship between shippers and carriers positively impacts the evaluation of the carriers. Approximately 64% of the informants claim that gas emissions followed by disposal of lubricant, tires and spare parts are the major unsustainable practices to be avoided. This study makes two contributions: to show the most relevant sustainable and logistics aspects that carriers must consider for their services from the viewpoint of shippers and to analyse the influence of the relationship between the companies on the performance indicators.

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“…All Rights Reserved. 2010Service can be flexible to meet customer needs and time IPEC Europe (2018) Handling customer complaints and assist in the investigation of cases of customer complaints Meng et al (2010) From time to time provide new or changed regulations ordinance Meng (2014) Establish global locations, able to quickly deal with matters related to arrival of goods at destination Meng et al (2010) Provide climate and packing group advisory services, such as local climate conditions and on packaging and storage recommendations Meng et al (2010) Delivery Ensure drug safety and on-time delivery IPEC Europe (2018) Delivery of real-time tracking and response IPEC Europe (2018) During the peak season to ensure that accommodation provided without problems GDP (2018) Deviation in the course of delivery conditions immediately report GDP (2018) Deviation event review and corrective action plan to provide transport services GDP (2018) Refrigerated or other temperature-controlled goods to be transported should be provision of process temperature log GDP ( Files transported by air mail will be retained for 2 years, no need to be included The process of document delivery of medicine need to be stored properly and available dates back 2…”

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confidence: 99%

“…Delivery of relevant documents should be made immediately and get backMeng et al (2010) Sufficient manpower, so that the various services are not interrupted GDP (2018) EquipmentProvides reliable transport vehicles, transport vehicles as box-shaped and lockable control GDP (2018) Obtain air freight forwarders license, corporate license, the business registration certificateMeng et al (2010) …”

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confidence: 99%

“…environment so the international transport become the main mode. Meng et al (2010) proved that the service criteria of air cargo logistics providers (ACLP) affect the outsourcing firm's logistics perception, consequent behavior and partnership selection. Medicinal products storage and transportation process in global distribution, product quality by external environmental factors of risk increases, and therefore cannot ensure the quality and consistency of medicinal products for human use manufactured when, the pharmaceutical manufacturer to arrange transport plan must consider more factors.…”

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2019

International Journal of Asian Social Science

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concept of quality continued to improve its pharmaceutical quality control has been extended to expand the distribution so the concept of the international logistics provider should follow sophisticated more in line with the pharmaceutical industry to provide the desired logistics service and the need to ensure the quality of pharmaceutical product. Under the trend of globalization of markets increasingly active drugs which for international quality management system has been gradually extended from the manufacturing side to marketing side in order to strengthen the management and control of the medicinal products distribution chain. Since 2013 Taiwan is ahead of Japan, South Korea became a member of the PIC/S (The pharmaceutical inspection cooperation scheme), and will fully complete the implementation of the PIC/S in 2015. Medicinal products specification for good distribution practice (herein stated GDP) continued the spirit of good manufacturing practice (herein stated GMP) quality management. The world GDP specifications management attention to ensure delivery of all patient's drugs, in manufacture, storage, transport, and distribution process are consistent with quality assurance. Therefore, Taiwan ministry of health and welfare starting 2011 commission a plan to delegate plans progressively promoting GMP/GDP management system, in order to feel free to international logistics criteria and more robust supply chain quality management. Lai (2004) draw resource-based view of the logistics outsourcing firms exist different types of logistics service providers and criteria. Medicinal products logistics is very complexity involved in the process by air, sea, land

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Criteria for services of air cargo logistics providers: How do they relate to client satisfaction?

Cited by 26 publications

References 13 publications

The effect of acquisition moves on income, pre-tax profits and future strategy of logistics firms

The effect of acquisition moves on income, pre-tax profits and future strategy of logistics firms

Assessing carriers’ logistical performance indicator by shippers in the São Paulo Metropolitan Area

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