Criteria of quality assessment of regional airport services - A very last picture before the COVID-19 pandemic

Gajewicz, Łukasz; Walaszczyk, Ewa; Nadolny, Michał; Nowosielski, Krzysztof

doi:10.1016/j.jairtraman.2022.102231

Cited by 16 publications

(11 citation statements)

References 25 publications

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“…Passenger loyalty is similarly impacted by self-service technologies (Ayodeji et al 2023 ). According to Gajewicz et al ( 2022 ), passengers noticed the staff's behavior toward disabled passengers, suggesting the staff should be patient and courteous (Gajewicz et al 2022 ). Similarly, this study found that passengers were concerned about the lack of disabled facilities.…”

Section: Resultsmentioning

confidence: 99%

How to Outperform Airport Quality of Service: Qualitative and Quantitative Data Analysis Extracted from Airport Passengers Using Grounded Theory (GT) and Structural Equation Modeling (SEM)

Nadimi

Mansourifar

Lori

et al. 2023

Iran J Sci Technol Trans Civ Eng

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The service quality of airports is a critical factor for passengers. To reach this goal, two phases are planned in this paper. First, several passengers were interviewed, focusing on unsatisfied passengers to understand what is missing and needs to be improved and be surveyed. A grounded theory method was applied to code the interview data. The results of this phase indicated that passengers’ characteristics, such as travel specifications, and details about services in different airport elements are essential factors that affect the level of travelers’ satisfaction. Second, to assure the validity of our findings, a survey was designed. To analyze the survey data, structural equation modeling (SEM) was implemented with 860 passengers. The SEM outputs pointed out that providing more facilities for passengers with disabilities or diseases, facilities for packing and wrapping passengers’ freight and information services have the highest priorities to promote the quality of service at airports.

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Section: Resultsmentioning

confidence: 99%

How to Outperform Airport Quality of Service: Qualitative and Quantitative Data Analysis Extracted from Airport Passengers Using Grounded Theory (GT) and Structural Equation Modeling (SEM)

Nadimi

Mansourifar

Lori

et al. 2023

Iran J Sci Technol Trans Civ Eng

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“…In relation to the optimization of airport consumption, Xue et al [33] presented a case study of four international airports in China, analyzing the impact of COVID-19 on aircraft usage and fuel consumption based on automatic dependent surveillance-broadcast surveillance data. Gajewicz et al [34] focused on the criteria for evaluating airport service quality and conducted a statistical analysis of data collected from a diagnostic survey of over 263 passengers at European airports just before the pandemic lockdown. Wu et al [35] examined the impact of the COVID-19 pandemic on multi-airport systems (MASs) worldwide.…”

Section: Literature Review Regarding Airport Performancementioning

confidence: 99%

Exploring the Impact of Pandemic Measures on Airport Performance

Liou,

Chien,

Gudiel Pineda

et al. 2024

Aerospace

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The impact of COVID-19 measures on airport performance is obvious, and there have been numerous studies on this topic. However, most of these studies discuss prevention measures, the effects on airport operations, forecasts of economic impacts, changes in service quality, etc. There is a lack of research on the effects of various prevention measures on airport operations and the interrelationships between these measures. This study focuses on addressing this gap. In this study, an integrated approach is devised that combines the decision-making trial and evaluation laboratory (DEMATEL) method and interpretive structural modeling (ISM). This integrated method is useful for exploring the relationship between pandemic measures and airport performance as well as the complex relationship between them, and the combination of methods improves upon the shortcomings of the original models. This study reveals that mandating vaccination certificates for entry into a country is the most significant measure affecting airport performance. Additionally, aircraft movement at the airport has the greatest overall impact and can be considered the most crucial factor influencing airport performance from an operational standpoint. The findings show that both factors directly influence financial performance, as reflected in the net income. Some management implications are provided to mitigate the consequences of the measures taken to counter the pandemic crisis. This integrated approach should also assist authorities and policy-makers in planning cautious action for future crises.

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“…In addition, passenger preferences for shopping and catering activities within the terminal have been investigated [22], as well as how their arrival times should be considered when managing the commercial area of an airport at a strategic level [23]. Recent studies also investigated methods and strategies to improve social distancing due to COVID-19 and minimize the crowded areas within terminals [24,25].…”

Section: Research Background 21 the Level Of Service In Airport Termi...mentioning

confidence: 99%

The Analysis and AI Simulation of Passenger Flows in an Airport Terminal: A Decision-Making Tool

Anagnostopoulou,

Tolikas,

Spyrou

et al. 2024

Sustainability

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In this paper, a decision-making tool is proposed that can utilize different strategies to deal with passenger flows in airport terminals. A simulation model has been developed to investigate these strategies, which can be updated and modified based on the current requirements of an airport terminal. The proposed tool could help airport managers and relevant decision makers proactively mitigate potential risks and evaluate crowd management strategies. The aim is to eliminate risk factors due to overcrowding and minimize passenger waiting times within the terminal to provide a seamless, safe and satisfying travel experience. Overcrowding in certain areas of the terminal makes it difficult for passengers to move freely and increases the risk of accidents (especially in the event of an emergency), security problems and service interruptions. In addition, long queues can lead to frustration among passengers and increase potential conflicts or stress-related incidents. Based on the derived results, the optimized routing of passengers using modern technological solutions is the most promising crowd management strategy for a sample airport that can handle 800 passengers per hour.

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Criteria of quality assessment of regional airport services - A very last picture before the COVID-19 pandemic

Cited by 16 publications

References 25 publications

How to Outperform Airport Quality of Service: Qualitative and Quantitative Data Analysis Extracted from Airport Passengers Using Grounded Theory (GT) and Structural Equation Modeling (SEM)

How to Outperform Airport Quality of Service: Qualitative and Quantitative Data Analysis Extracted from Airport Passengers Using Grounded Theory (GT) and Structural Equation Modeling (SEM)

Exploring the Impact of Pandemic Measures on Airport Performance

The Analysis and AI Simulation of Passenger Flows in an Airport Terminal: A Decision-Making Tool

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