Critical care nurses’ communication experiences with patients and families in an intensive care unit: A qualitative study

Yoo, Hye Jin; Lim, Oak Bun; Shim, Jae Lan

doi:10.1371/journal.pone.0235694

Cited by 53 publications

(33 citation statements)

References 30 publications

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“…It has been demonstrated that adequate training on communication skills could have a direct impact on the mental health of workers and especially against burnout syndrome [ 17 , 20 ]. It has also been observed that the impact of the communication skills of emergency professionals is correlated with the satisfaction perceived by the patients and family members [ 48 ] and that communication skills improve the self-efficiency in professional practice perceived by the nursing professionals themselves [ 49 , 50 ]. Aspects that could have influenced participants’ stress, such as, for example, having children or elderly people at home, did not appear in the results of this study.…”

Section: Discussionmentioning

confidence: 99%

How Did the Pandemic Affect Communication in Clinical Settings? A Qualitative Study with Critical and Emergency Care Nurses

et al. 2022

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The objective of the present study was to determine the subjective impact of the pandemic due to COVID-19 on communication, as perceived by nurses working at emergency services and Intensive Care Units at various hospitals in the Region of Murcia (Spain). A qualitative study was conducted based on the content analysis of 12 semi-structured individual interviews. The participant recruitment process was performed through a snowball sampling technique. Four main dimensions, eleven categories, and two sub-categories were obtained: (1) communication (communicative expressions, both verbal and non-verbal-, and limitations); (2) emotional aspects (positive, negative); (3) overload (first wave, second wave, and third wave); and (4) relationships (health professionals–patients, healthcare professionals, patients–family, and family–health professionals). The main findings of the study show that communication was slightly affected during the pandemic, especially the non-verbal kind, with verbal communication maintained and, in some occasions, strengthened. The lack of training in communication skills and its influence on the management of difficult periods was another important finding. Communication in general deteriorated during the pandemic, especially during the initial waves. Non-verbal communication was more affected due to the use of Personal Protective Equipment and the initial fear of infection, with this finding strongly observed in departments such as emergencies or critical care. The nurses who were interviewed underlined negative emotional aspects associated with a deficit in communication. The positive aspects described were associated with the creation of mutual support spaces and the group cohesion of the work teams during the pandemic. As an implication for current and future clinical practice, we recommend a coordinated institutional response to mitigate the potential emotional effects on workers by designing appropriate communication and emotional expression protocols.

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Section: Discussionmentioning

confidence: 99%

How Did the Pandemic Affect Communication in Clinical Settings? A Qualitative Study with Critical and Emergency Care Nurses

et al. 2022

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“…Nurses provide comprehensive care, which comprises physical, mental and emotional care (Lee & Choe, 2021 ). Specifically, communication is essential during the provision of patient care (Yoo et al, 2020 ). Frontline nurses must provide care to patients under different circumstances.…”

Section: Introductionmentioning

confidence: 99%

Frontline nurses' caring experiences in COVID‐19 units: A qualitative study

Shin

Yoo

2022

J Nursing Management

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Aim Exploring nurses' caring and communication experiences in COVID‐19 units. Background Frontline nurses play a critical role in providing 24‐h bedside nursing care to COVID‐19 patients. An in‐depth understanding of frontline nurses' lived experiences is necessary to establish appropriate nursing strategies during crises, such as the COVID‐19 pandemic. Methods Qualitative descriptive design with content analysis. Results Fifteen nurses were interviewed, and three themes were identified: central role of therapeutic communication, compassion that deepens naturally and expansion of professionalism in nursing. Conclusion The nurses proactively provided care for COVID‐19 patients, and they acknowledged and accepted their roles in protecting the lives and ensuring the health of their patients daily. The nurses' experiences in COVID‐19 units served as an opportunity for ruminating and rediscovering the meaning of nursing. Implications for Nursing Management Hospital policymakers and nurse managers should strive to resolve the communication‐related challenges faced by nurses. Standardizing and implementing effective communication strategies should be considered in nursing management.

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“…It is specially use for communication between a physician and a nurse when there is a change in patient condition or between a nurse and nurse during patients shift to a new department or during shift change. It is a technique used to deliver quality patient care [7] .…”

Section: Introductionmentioning

confidence: 99%

Instruction Program for Nurses Knowledge about Applying the Communication Strategies (SBAR) in Critical Care Units

Haneen Qahtan Abadi,

Huda Baker Hassan

2021

Indian Journal of Forensic Medicine & Toxicology

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Background: Effective communication can improve patient care and safety by ensuring complete and correct information transmission and preventing misrepresentation and misinterpretation of patientcentered data. Situation, Background, Assessment and Recommendation (SBAR) is the one of the most effective communication strategies that used in transmitted the clinical information between the health professionals.Objectives of the Study: Present study aims to determine the effectiveness of Instruction program on nurses' knowledge regarding communication strategy (SBAR) and find out the association between the effectiveness of instruction program and nurses' level of education, year of experiences, year of experiences in critical units and training course. Methodology:A pre-experimental study design was carry out in the critical care units of Imam Al-Hussein Medical City at Holy Karbala City between the periods 17 th of September 2020 to 25 th of May 2021. A non-probability (purposive) sample of (25) nurses were selected based on the study criteria. Results:The results of the study indicated that there were high statistically differences between the pre and post-test of the instruction program related to the communication strategy. The study found a high statistically significant relationship between the effectiveness of the instruction program related to the communication strategy, educational level, training courses for nursing documentation, years of experience in nursing, and years of experience for nurses in the critical care units. Conclusion:The study concluded that the instruction program had a positive eefect on nurses' knowledge concerning communication strategy (SBAR).Recommendations: Testing the current program on a wide group of health-care providers in hospitals.

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Critical care nurses’ communication experiences with patients and families in an intensive care unit: A qualitative study

Cited by 53 publications

References 30 publications

How Did the Pandemic Affect Communication in Clinical Settings? A Qualitative Study with Critical and Emergency Care Nurses

How Did the Pandemic Affect Communication in Clinical Settings? A Qualitative Study with Critical and Emergency Care Nurses

Frontline nurses' caring experiences in COVID‐19 units: A qualitative study

Instruction Program for Nurses Knowledge about Applying the Communication Strategies (SBAR) in Critical Care Units

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