Critical incident technique: a user’s guide for nurse researchers

Schluter, Jessica; Seaton, Philippa; Chaboyer, Wendy

doi:10.1111/j.1365-2648.2007.04490.x

Cited by 164 publications

(198 citation statements)

References 14 publications

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“…25,26 The majority of interviews were conducted by one author who was introduced as a 'researcher', with two of the interviews conducted by another author who was introduced as a GP. The participant was asked to focus on a specific occasion in which they had brought internet information to a GP consultation, their motivations for doing so, the ensuing perceived response, and how this could have been improved.…”

Section: Data Collectionmentioning

confidence: 99%

‘I need her to be a doctor’: patients’ experiences of presenting health information from the internet in GP consultations

Bowes¹,

Stevenson²,

Ahluwalia³

et al. 2012

Br J Gen Pract

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BackgroundPatients are increasingly using the internet for health-related information and may bring this to a GP consultation. There is scant information about why patients do this and what they expect from their GP. AimThe aim was to explore patients' motivation in presenting information, their perception of the GP's response and what they wanted from their doctor. Design and settingQualitative study based in North London involving patients with experience of bringing health information from the internet to their GP. MethodSemi-structured face-to-face and telephone interviews using a critical incident technique, recorded, transcribed verbatim, and subjected to thematic analysis by a multidisciplinary team of researchers. ResultsTwenty-six interviews were completed. Participants reported using the internet to become better informed about their health and hence make best use of the limited time available with the GP and to enable the GP to take their problem more seriously. Patients expected their GP to acknowledge the information; discuss, explain, or contextualise it; and offer a professional opinion. Patients tended to prioritise the GP opinion over the internet information. However, if the GP appeared disinterested, dismissive or patronising patients reported damage to the doctor-patient relationship, occasionally to the extent of seeking a second opinion or changing their doctor. ConclusionThis is the first in-depth qualitative study to explore why patients present internet information to their GP within the consultation and what they want when they do this. This information should help GPs respond appropriately in such circumstances.Keywords family practice; internet; patient participation; physician-patient relations; qualitative research.

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Section: Data Collectionmentioning

confidence: 99%

‘I need her to be a doctor’: patients’ experiences of presenting health information from the internet in GP consultations

Bowes¹,

Stevenson²,

Ahluwalia³

et al. 2012

Br J Gen Pract

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“…In this study, the term "event" was used with the same meaning as "critical incidents," and this change of term is not intended to change the process of the procedure, as described by Flanagan. Instead, it highlights the recollection of appropriate events (Schluter et al, 2008). These events do not always have a clear beginning or end, and may be composed of the overall experience of a situation but are considered by respondents as meaningful and important (Norman et al 1992).…”

Section: Designmentioning

confidence: 99%

“…"information and support," are elicited. The extent of the data is based on the nature of the problem and hence the number of critical events, and not on the number of participants (Flanagan, 1954;Schluter et al, 2008).…”

Section: Designmentioning

confidence: 99%

Waiting for a heart or lung transplant: Relatives’ experience of information and support

Ivarsson¹,

Ekmehag²,

Sjöberg³

2014

Intensive and Critical Care Nursing

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Waiting for a heart or lung transplant: Relatives' experience of information and support.Ivarsson, Bodil; Ekmehag, Björn; Sjöberg, Trygve Link to publication Citation for published version (APA): Ivarsson, B., Ekmehag, B., & Sjöberg, T. (2014). Waiting for a heart or lung transplant: Relatives' experience of information and support. Intensive & Critical Care Nursing, 30(4), 188-195. DOI: 10.1016/j.iccn.2014 General rights Copyright and moral rights for the publications made accessible in the public portal are retained by the authors and/or other copyright owners and it is a condition of accessing publications that users recognise and abide by the legal requirements associated with these rights.• Users may download and print one copy of any publication from the public portal for the purpose of private study or research.• You may not further distribute the material or use it for any profit-making activity or commercial gain • You may freely distribute the URL identifying the publication in the public portal 1 WAITING FOR A HEART OR LUNG TRANSPLANT: RELATIVES' EXPERIENCE OF INFORMATION AND SUPPORT Abstract ObjectivesTo describe the relatives' experiences of information and support while the heart or lung transplant candidates were waiting for a heart or lung transplantation. Methodology/designThe critical incident technique was used. Incidents were collected via interviews with 18 relatives (28-73 years old) of heart or lung transplant patients within four weeks of the patients being accepted onto the transplant waiting list. FindingssA total of 286 important events, both positive and negative, were identified and divided into two main areas: "Experiencing information and support" and "Reflecting upon information and support." "Experiencing information and support" was associated with "dissatisfaction with the health-care system", "being relatively satisfied", "supporting patients" and "the role of social networks." "Reflecting upon information and support" was associated with "finding strength" and "uncomfortable with emotions". Relatives experiences suggest that needs can be met through specific targeted information and support for them as well as mediating contact to previously transplanted persons. ConclusionThe findingss indicate a gap between the information and support that relatives need and receive, and that more attention should be paid to information and support for this group. By increasing awareness among healthcare professionals and the community, interventions can be developed that benefit relatives.

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“…Schluter et al (2007) claims that it is "widely accepted that extreme or atypical incidents are more easily recalled and distinguished than those that occur during standard operations" (p. 108). As part of this process, generic probing questions were utilised throughout the interview to clarify and expand on respondents' answers.…”

Section: The Intensive Phasementioning

confidence: 99%

Applying critical realism in spirituality at work research

McGhee

Grant

2017

MRR

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If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. Design/methodology/approach: CR is a philosophical meta-theory that allows the stratification of spirituality into different levels of reality, advocates for research methods matching the ontology of the level investigated, and provides complementary methods of exploring this phenomenon's causal power in social contexts. The authors present a study where CR was used to explain how and why SAW influences ethics in organizational contexts. Findings:The results demonstrate that CR provides a useful approach to bridging the positivist-interpretivist difference in SAW research. Moreover, a CR approach helped explain the underlying conditions and causal mechanisms that power SAW to influence ethical decision-making and behavior in the workplace. Originality/value: While CR has been applied in management literature, negligible SAW material has utilized this approach. That which does exist is either conceptual or does not explicitly discuss their methods of data analysis or describe how CR concepts resulted in their findings. This paper addresses that lacuna. CR also provides value, as an alternative approach to SAW research, in that it allows the use of both quantitative and qualitative methods as complementary, not confrontational, approaches to the study of SAW while providing a more integrated and deeper view of SAW and its effects. Opposing this view are those that argue for interpretivist approaches (Lips-Wiersma, 2003, Neal et al., 1999. For instance, Fornaciari and Dean (2001) argue that scientific knowledge is a partial truth, a truth that ignores inner meaning. They "challenge the dominance of the positivist paradigm in spirituality in organizations research, pointing out the absurdity of trying to factor analyse God" (p. 35).Unfortunately, SAW is not easy to classify and can be problematic to measure. How we express spirituality tends to be value-laden and inherently personal. Unfortunately, human beings are complex non-rational and emotional creatures who tend to defy the neat, behaviourist definitions offered by the positivist model. As Lips-Wiersma (2003) argues, not only is one's expression of spirituality intensely unique to each individual, any inquiry into its nature or effe...

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Critical incident technique: a user’s guide for nurse researchers

Abstract: The critical incident technique is a practical method that allows researchers to understand complexities of the nursing role and function, and the interactions between nurses and other clinicians.

Cited by 164 publications

References 14 publications

‘I need her to be a doctor’: patients’ experiences of presenting health information from the internet in GP consultations

‘I need her to be a doctor’: patients’ experiences of presenting health information from the internet in GP consultations

Waiting for a heart or lung transplant: Relatives’ experience of information and support

Applying critical realism in spirituality at work research

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