Critical Success Factors Affecting Implementation of Cloud ERP Systems: A Systematic Literature Review with Future Research Possibilities

Abstract

The implementation of Cloud Enterprise Resource Planning systems (Cloud ERP) is always challenging, which requires a variety of risks to be taken into consideration to ensure the success of the implementation. The assessment of Critical Success Factors (CSFs) in on-premise ERP implementations has been well documented but this research has not carried through to Cloud ERP implementations. Therefore, the contribution of this paper is to provide research and practice with identification and analysis of 35 CSFs through a systematic literature review. Drawing from the literature, we found security, project management, and communication are the top three widely cited CSFs during implementation. We also identify critical gaps in current research, such as inconclusiveness of findings related to CSFs and a lack of discussion on the nature of criticality of those CSFs. Furthermore, the attributes of CSFs are investigated in order to explore CSFs in a more logical and systematical way.

Effective Cloud Resource Utilisation in Cloud ERP Decision-Making Process for Industry 4.0 in the United States

“…There is a gap in the literature related to the type of industry to adopt C-ERP, as companies from different sizes perceive opportunities and concerns differently [1,2,17]. Relevant factors reside in size, business criticality and organisational relevance [18][19][20][21].…”

“…The existing IT infrastructure of the large-scale organisation will not return as much in the company as it is an asset. Also, the time taken for migration here can be longer in large companies compared to SMEs [4,19,41].…”

“…Table 2 lists the opportunities perceived by CC adoption, including C-ERP opportunities. Efficiency [12,55,60,61] Scalability [12,15,16,[19][20][21]60,61] Independence of infrastructure [15,[19][20][21]61,62] Agility [12,[19][20][21]60,62] New business models [51,62] IT transformation [36,62] Operations improvement [55,60,62] Ease of use/Implementation [16,[19][20][21]60,62,63] 2.1.…”

A Taxonomy of Challenges for Cloud ERP Systems Implementation

“…Cloud ERP implementation refers to the process of offering and using an efficient Cloud ERP through configuring technical, organizational, and financial resources [7]. According to [8], the existing literature on Cloud ERP implementation addresses three key topical areas: critical success factors (CSFs) (e.g. [9], [8]), challenges (e.g.…”

“…According to [8], the existing literature on Cloud ERP implementation addresses three key topical areas: critical success factors (CSFs) (e.g. [9], [8]), challenges (e.g. [10]) and benefits (e.g.…”