Critical success factors-based taxonomy for Lean Public Management: a systematic review

Caiado, Rodrigo Goyannes Gusmão; Carocha, Daniel Michilini; Goulart, Adriana Karla; Tortorella, Guilherme Luz

doi:10.1590/0103-6513.20200030

Cited by 12 publications

(22 citation statements)

References 55 publications

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“…The leaders and top management team of an organization play a key role in providing direction, support, resources, accurate information (Juliani & de Oliveira, 2021), and problem-solving process (Caiado et al, 2020). So, they are essential to drive process effectiveness.…”

Section: Theoretical Backgroundmentioning

confidence: 99%

“…The Lean management philosophy and the Business process management approach, despite their differences, are complementary for the purpose of improving organizational performance through continuous improvement (Maldonado et al, 2020). In the public scenario, the adoption and adaptation of practices based on the values of the Lean Management philosophy also gain space and visible in different cases and situations (Almeida et al, 2017; Caiado et al, 2020; Hussain & Malik, 2016; Juliani & de Oliveira, 2021; Piercy & Rich, 2015; Waterman & McCue, 2012).…”

Section: Introductionmentioning

confidence: 99%

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The Influence of Lean Management Practices on Process Effectiveness: A Quantitative Study in a Public Institution

et al. 2022

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The applicability of Lean practices has been growing in the most different types of organizations, including public ones. Considering the growing need for better and more effective management systems, the objective of this work is to evaluate the influence of Lean practices on process effectiveness. A literature review was carried out to find Lean practices applicable to the public sector organizations and to outline the hypotheses of the work. The method of work consists of a survey, whose data collection was conducted through a questionnaire. The population of the study was composed by all the administrative servants of a public institution in Brazil. A valid sample of 997 answers was obtained from the studied institution. The data analysis was carried out by means of descriptive statistics, exploratory and confirmatory factor analysis, and multiple regression. The results allow identifying a positive influence of four Lean practices on the effectiveness of processes, which are: “Continuous improvement,” “Long-term thinking,” “Leadership support,” and “Focus on the final user.” The results also showed the influence of some dummy variables, such as “time in the public service” and “being head of sector.” As a conclusion of this work, it can be stated that Lean practices act as a basis for the effectiveness of processes and may optimize operational and administrative activities in public organizations.

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Section: Theoretical Backgroundmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

The Influence of Lean Management Practices on Process Effectiveness: A Quantitative Study in a Public Institution

et al. 2022

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“…Lean Production emerged as a theory from the exhaustive study of the Toyota Production System (Liker, 2004), which served as the basis for several other auto companies to adopt the same principles and practices developed by the Japanese company. Later, from the 2000s, attempts to implement Lean tools and principles crossed the boundaries of automobile manufacturing, and Lean philosophy gained attraction in segments such as services (de Jong & Beelaerts van Blokland, 2016), office activities (Locher, 2011), public administration (Caiado et al, 2020), healthcare (Borges et al, 2020) and others. The Lean philosophy is based on the principle of eliminating all wastes to improve operations, making them more reliable, quality superior and low‐cost (Shah & Ward, 2007).…”

Section: Theoretical Backgroundmentioning

confidence: 99%

A tentative integration of value stream mapping (VSM) and BPMN for improved process mapping

Soliman

Esteves

Trevisan

et al. 2022

Knowl Process Manag

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To promote knowledge management and operations improvement, companies and organizations use different tools to map and analyze their processes, such as Value Stream Mapping (MFV) and Business Process Modeling and Notation (BPMN). However, each of these techniques has advantages and limitations, often requiring the same process to be mapped in more than one notation. To overcome this issue, this research aimed to explore how VSM and BPMN can be integrated for improving process mapping. Initially, we selected a business process for case study and mapped it with both VSM and BPMN notations. Then, we drawn a new process map using a tentative hybrid notation proposed by the authors that combine elements from both BPMN and VSM in a single depiction. For each process instantiation, we analyzed how the selected notation influences comprehension, treatment of complex processes, continuous improvement, and the use of performance metrics. Results show that the hybrid BPMN‐VSM notation has the potential to overcome many limitations reported in literature regarding the individual use of VSM or BPMN, while preserving the most valued characteristics of both. Although further developments are still necessary, the use of the proposed hybrid notation proved to be a promising alternative for mapping complex processes. To our knowledge, this is the first attempt to explore the possibility of a hybrid notation inspired from BPMN and VSM.

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“…This means reducing the role of the government in the public sector and actively engaging the private sector. The government should play not only a steering role but also the role of a facilitator so that private interactions can work smoothly [85][86][87]. This means that governments should have the capacity to connect actors or enable cooperation, and they should not just play the role of attracting the private sector to the public sector [86,87].…”

Section: E-government Portalmentioning

confidence: 99%

Toward Sustainable Governance: Strategic Analysis of the Smart City Seoul Portal in Korea

Yoo

2021

Sustainability

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Currently, the efforts of many cities around the world, including Seoul, are aimed at transforming themselves into smart cities under a governance vision. Thus, the purpose of this study is to propose a reinforcement plan for the ’Smart Seoul’ portal to develop into a cooperative, participatory, and network governance. We select four representative smart city portals from Barcelona, Amsterdam, Columbus, and Singapore and evaluate their main features and roles. We sort the features analyzed in each portal based on certain governance strategies, employing their key features as part of our evaluation criteria model. These evaluation criteria are used to analyze the ‘Smart Seoul’ portal and create a strengthening plan. The plan comprises a set of actions intended to improve the portal’s capabilities in terms of disclosure of information, the participation of stakeholders, and civil petition services. When this plan is implemented, the resulting optimal information disclosure through the ‘Smart Seoul’ portal will ensure the transparency of Seoul’s administration and create an environment in which citizens can actively participate in solving urban problems and making decisions. In addition, the results of this study will be an important guideline for the design and operation of smart city portals, and the catalogs for key features are expected to be used to make smart city portal design regulations in the future.

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Critical success factors-based taxonomy for Lean Public Management: a systematic review

Cited by 12 publications

References 55 publications

The Influence of Lean Management Practices on Process Effectiveness: A Quantitative Study in a Public Institution

The Influence of Lean Management Practices on Process Effectiveness: A Quantitative Study in a Public Institution

A tentative integration of value stream mapping (VSM) and BPMN for improved process mapping

Toward Sustainable Governance: Strategic Analysis of the Smart City Seoul Portal in Korea

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