Critical Success Factors for Project Tracking Software Implementation: A Case Study at a Banking Company in Indonesia

Hadi, Hendro Prabowo; Eryadi, Ridha Adjie; Raharjo, Teguh

doi:10.1109/icoict52021.2021.9527456

Cited by 2 publications

(1 citation statement)

References 38 publications

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“…Considering the substantial costs associated with IT investments, organisations must ensure that IS development aligns with their needs and justifies the expenses incurred [9]. The Project Management Body of Knowledge (PMBOK) offers guidelines that increase the likelihood of project success and incorporate agile, hybrid, and waterfall methods [10], [11].…”

Section: A Introductionmentioning

confidence: 99%

Enhancing IT Hybrid Projects in The Directorate General Of Customs And Excise of Indonesia: An Improvement Process

Nugraha,

Raharjo,

Wibowo

et al. 2024

ijcs

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The Directorate General of Customs and Excise (DJBC) confronts mounting challenges due to the expanding international trade. To address this issue, an optimal software solution is required for efficient service provision and supervision of transactions. However, the completion of IS projects faces significant delays, with only 25% reaching completion despite the immediate need for a reliable system. These delays stem from various problems encountered during project execution. This research employs the Kerzner Project Management Maturity Model to assess the IS project management maturity level at DJBC and categorise the identified problems. Subsequently, solutions extracted from PMBOK 7 are mapped to address these issues. Findings indicate an average maturity score of 390, falling short of the target of 600 required for level 1 maturity. Additionally, 13 problems have been identified and linked to solutions within the seven standards/domains of PMBOK 7. The research presents two strategic goals: improving project management processes and enhancing client satisfaction, assessed using seven measurement indicators. This study offers valuable insights for DJBC to address project management challenges, enhance maturity levels, and achieve desired outcomes.

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Section: A Introductionmentioning

confidence: 99%