Critical Success Factors for Quality Assurance in Healthcare Organizations

Reyes‐Alcázar, Víctor; Torres-Olivera, A.; Núñez-García, Diego; Almuedo-Paz, Antonio

doi:10.5772/33081

Cited by 10 publications

(2 citation statements)

References 41 publications

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“…While In quantitative terms, this technique can also be used to identify risks on profitability and performance of products and services commercially. Turoff and Hiltz (1996) and Yousef, (2007) describe it as a method for predicting future through group consensus and group judgment supported by statistical reports and forecasts.…”

Section: Delphi Techniquementioning

confidence: 99%

Determining Critical Success Factors for Quality and Accreditation through Delphi Technique

Ilyas¹

2019

IJHE

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This is an exploratory study which inquires and investigates the difficulties associated with Quality Assurance (QA) and Program Accreditation. The study highlights specific issues faced in the adoption and implementation of QA standards, sub standards and criteria. It identifies a few critical success factors (CSFs) and indigenised QA tools for program accreditation in Saudi Universities. The CSFs include Stakeholders’ involvement, Top management support, orientation of staff with QA processes and standards, defining administrative procedures of accreditation, continuous quality improvement and assimilation of QA processes in day-to-day environment. Concurring with the Saudi Vision 2030 and National Transformation Program 2020, this study took the empirical approach and collected data from documentations and guidelines related to the National mission of QA and Accreditation initiated by agencies like National Centre for Academic Assessment and Accreditation (NCAAA) and Saudi Arabia Quality Framework (SAQF). This study suggests using the Delphi technique to evaluate the current scenario and ensure predictability judgments for a successful implementation of CSFs and best practices. As a group communication technique, the Delphi technique ideally suited this study making use of a group of individuals (e.g Faculty, Assessors) engaging themselves in resolving complex issues through a consensus. The Delphi technique is also indispensably relevant where no historical data exist, as many programs in Saudi universities are still not accredited. Finally, the Delphi Technique is also a method that helps identify risks, reduce bias in the data and estimate the outcome of events, truly representing predictability and versatility. The implications of this study include offering guidelines to programs and institutions undergo an accreditation process, by identifying true CSF and best practices.

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Section: Delphi Techniquementioning

confidence: 99%

Determining Critical Success Factors for Quality and Accreditation through Delphi Technique

Ilyas¹

2019

IJHE

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“…The complexity of systems, together with organisational diversity and the volume of investment required, as well as failure in adopting IS/IT, is justified largely by the way IS/IT is implemented, and by the need to identify best practices and to act on a number of critical factors in order to reduce the chance of failure [87] [88]. Reyes-Alcázar, Torres-Olivera, Núñes-Garcia and Almuedo-Paz [89] point out that critical success factors are particular elements of the organisation of the internal and external environment, which is necessary to ensure goal attainment and the success of a project.…”

Section: The Critical Success Factorsmentioning

confidence: 99%

The success of IS/IT projects in the healthcare sector: Stakeholders' perceptions

Gomes

Rom�ão

2015

2015 10th Iberian Conference on Information Systems and Technologies (CISTI)

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Healthcare organisations must improve their business practices and internal procedures in order to answer the increasing demanding of health professionals and the general public for better information. Hospitals adopt a patient-centred care approach and invest massively in information systems and technology (IS/IT), in the hope that these investments will improve medical care and patient demands. From the point of view of public service, the focus of healthcare system is the patient, therefore any interventions should be based on their needs and expectations. It becomes more and more important that IS/IT investments support, not only short-term objectives, but also long-term benefits, in order to provide a proper service for organisations, professionals and end-users. The main objective of our research is to study how organisational maturity, enhanced by investments in IS/IT, project management and best practices, leads to successful projects in health system organisations. The Healthcare Data Platform is designed to be a health data sharing system, which facilitates the distribution of clinical information to the different agents that provide healthcare in the country. The rational of our model is that organisational maturity has a positive effect on project success, and that this success is also positively enhanced by the use of project management practices. We emphasise that this combination of approaches can increase the effectiveness of projects. Furthermore, it can also improve confidence that the results of investments will meet stakeholders' expectations, by realising benefits and by adding a perceived value to organisations.

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Improving the Success of IS/IT Projects in Healthcare: Benefits and Project Management Approaches

Gomes

Rom�ão

2016

New Advances in Information Systems and Technologies

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Critical Success Factors for Quality Assurance in Healthcare Organizations

Cited by 10 publications

References 41 publications

Determining Critical Success Factors for Quality and Accreditation through Delphi Technique

Determining Critical Success Factors for Quality and Accreditation through Delphi Technique

The success of IS/IT projects in the healthcare sector: Stakeholders' perceptions

Improving the Success of IS/IT Projects in Healthcare: Benefits and Project Management Approaches

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