Critical Success Factors for Web 2.0 – A Reference Framework

Abstract

Abstract.The new generation of web-based communities, Web. 2.0, represents an innovation in terms of users interaction as it becomes increasingly dependent of it. It empowers users to create and manage content, placing them at the core of its success. This paper will propose a Web 2.0 Critical Success Factors (CSFs) theoretical framework. With the widespread popularity of these applications it becomes important to analyze the source of their success and unveil why some are more successful than others. More importantly, it may help Web 2.0 start-ups to understand what features they need to develop to make their applications succeed in an already very populated network.

An identification of a model for digital library critical success factors

“…This reveals the reasons for creating the digital library, as well as the establishment of goals, objectives and business plan of the digital library Organization Mission/Vision (Sim, 2003) (Beckworth and Garner, 1994) Top Management Commitment Fowler and Horan (2007) Chong (2006); King (2001); Beckworth and Garner (1994); Poon and Wagner (2001) Organization Culture (Shearer, 2003) A clear mission (Sim, 2003) A clear vision (Beckworth and Garner, 1994) A clear strategy (Beckworth and Garner, 1994) Top management leadership (Rezaei et al, 2009) Support from top management (Rezaei et al, 2009) Understand organizational culture (Shearer, 2003) (Beckworth and Garner, 1994) Consider the Collaboration environment (Amos and Ruthven, 2008) Positive common perspectives culturally (Beckworth and Garner, 1994) Need to understand the dynamics of groups (Rezaei et al, 2009) Resources Refers to data. At the macro level identifies the information resources included or covered in the collaborative digital library, and at the micro level, concerned the collections, quality, accuracy, usability, description and organization of the resources in the digital library Data (Sim, 2003) Good metadata (Cole, 2002) Determining data structures (Sim, 2003) Resources and content availability (Isaias, Miranda, and Pifano, 2009) Maintaining availability (Wu, 2008) Collection quality in general (Yanchun and Jin, 2009) Refers to the type of material (Shearer, 2003) Accuracy, Completeness, Currency data (Yanchun and Jin, 2009) Knowledge/information (White, 2006) People Refers to the stakeholders or the people within the digital library enterprise and metrics for assessing their capabilities and performance. People describe the "actors" to which the digital library assigns responsibility for work Staff Capability …”

“…At the macro level identifies the information resources included or covered in the collaborative digital library, and at the micro level, concerned the collections, quality, accuracy, usability, description and organization of the resources in the digital library Data (Sim, 2003) Good metadata (Cole, 2002) Determining data structures (Sim, 2003) Resources and content availability (Isaias, Miranda, and Pifano, 2009) Maintaining availability (Wu, 2008) Collection quality in general (Yanchun and Jin, 2009) Refers to the type of material (Shearer, 2003) Accuracy, Completeness, Currency data (Yanchun and Jin, 2009) Knowledge/information (White, 2006) People Refers to the stakeholders or the people within the digital library enterprise and metrics for assessing their capabilities and performance. People describe the "actors" to which the digital library assigns responsibility for work Staff Capability (Shukla, 2010) Capability Development program (Chong, 2006) User experience and empowerment (Chong, 2006) The right personnel (Culler, 2009) Experienced personnel (Culler, 2009) The quality of the staff including Technical knowledge (Shukla, 2010) Ability to communicate with senior management (Poon and Wagner, 2001) Training (Fowler and Horan, 2007) User community (Beckworth and Garner, 1994) A potential user (Lamont, 1999) Empower users (Isaias et al, 2009) User generated content (Isaias et al, 2009) User satisfaction (Yanchun and Jin, 2009) (continued) (Westell, 2006) Treading toward a single standard (Zhao et al, 2010) Comparison with other DLs (Buchanan et al, 2005) A Open Archives Initiative Protocol (Oguz, 2007) Proper technology (Yanchun & Jin, 2009) Applying technology to digital library (Zhao et al, 2010) Defining ...…”

Collecting, reusing and executing private workflows on social network platforms

“…Whether the integration in Facebook will be successful and provide benefits for private users depends on whether a critical mass of users [18] can be attracted. Hence, a core question is how people could be motivated to behave altruistically and share their knowledge in form of workflows.…”

GAPforAPE: an augmented browsing system to improve Web 2.0 accessibility

“…One of the most important innovative aspects they are offering is a new role they give to users, making them authors and producers, letting them easily create and share Web content (Isaías et al 2009). Basically, the main technological novelty of Web 2.0 is the AJAX (Asynchronous JavaScript and XML) exploitation, letting a deeper interaction and integration among Web applications and users (Garrett 2005).…”