Critical Success Factors in Adoption of Wearable Technology Devices for Seniors in Thailand

Abstract

The adoption of wearable devices has been proposed as a promising approach to improve the well-being of senior in Thai care services. This study aims to find the critical success factors (CSFs) in adopting wearable technology from the stakeholder perspective. We collected data from total 27 participants from three groups of stakeholders: formal caregivers, informal caregivers, and seniors. Using the grounded theory approach, we found four types of CSFs and its variety in according to devices and stakeholders’ viewpoints. Based on the findings, this paper also discusses how to develop wearable devices to satisfy stakeholder requirements and improve their wellbeing.