Critical success factors in aligning IT and business objectives: A Delphi study

Huang, Sun-Jen; Wu, Ming-Shian; Chen, Liwei

doi:10.1080/14783363.2011.637785

Cited by 20 publications

(15 citation statements)

References 54 publications

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“…With the expanding base for IT innovations in service management, research has been called for in the IT service management domain (Rai & Sambamurthy, 2006) since relatively few studies exist on the critical success factors (CSFs) related to ITSM implementation (Huang et al (2012). Empirical research in this area is in its infancy (Conger & Winniford, 2008), lacks scientific discussions (Hochstein, Tamm & Brenner, 2005) and only emerging (Iden & Langeland, 2010).…”

Section: Introductionmentioning

confidence: 99%

Success Factors for Integrated Itil Deployment: An it Governance Classification

Nicho

Mourad

2012

Journal of Information Technology Case and Application Research

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TIL (IT infrastructure library) is a specific, detailed, and widely used service management framework commonly implemented with relevant IS controls from ITG frameworks resulting in integrated ITIL deployment. Since cultural differences impact ITG implementations, it remains unknown whether the success factors of ITG implementation that are applicable in one context can be transposed into a distinctly different context and lead to integrated ITIL deployment. Hence the objective ofthis study is to come up with a set ofsuccess factors from the Asian context gleaned through (1) a high levelITG model and (2) an ITIL specific perspective resulting in a classified set ofsuccess factors from an ITG perspective for integrated ITIL deployment. This is done through an exploratory study ofsix successful ITG/ITIL implemented organizations in the UnitedArab Emirates through interviews with key IS audit and security personnel. Information is obtainedfrom the respondents on the appropriate success factors to be used for ITIL deployment rather than their experiences in implementing IT/I. While valuable research have been done on 'best practices " 'critical success factors', 'success factors', and 'adoption factors' for ITIL implementation, the objective in this study is not only to test the existing list in a different context but also extend and classify the list from a broader ITG and IT/L specific perspective, and to provide contextual positioning ofsuccess factors for practitioners

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Section: Introductionmentioning

confidence: 99%

Success Factors for Integrated Itil Deployment: An it Governance Classification

Nicho

Mourad

2012

Journal of Information Technology Case and Application Research

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“…The classical one, whose aim is the forecasting of actions, issues, and factors (e.g., [18,37]), is called Forecast in the following table (Table 1). The second and third types that could be components of the Goals-Delphi [56,60], which we will return to in due course, are based more on preferences than on predictions [8].…”

Section: Introduction: Is the Delphi Methods Used In Ethical Decision-mentioning

confidence: 99%

“…It is established Bthat iteration with feedback allows interchange among the members of the group in a controlled manner^ [5: 66]; some assessment of the group increases the responsibility of members trying to do their best [e.g., 5, 48]; a rigorous and continuous communication flow (e.g., [37] place particular attention on communication) is provided in an efficient Delphi process, anonymity is guaranteed between the panel experts at least during the process (special attention has been paid by [5,48,52,53]), and finally, the option to establish a consensus process [4,16].…”

Section: Introduction: Is the Delphi Methods Used In Ethical Decision-mentioning

confidence: 99%

Is the Delphi method valid for business ethics? A survey analysis

San-José

Retolaza

2016

Eur J Futures Res

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“…1. Domestic literature was analyzed and Delphi method -integrating independent opinion and intuition of experts -was used to derive the essential components and applicable response strategies for establishing a PL response system in manufacturers [27,28]. The essential components and response strategies were compared with the pairwise comparison method using the AHP to prioritize them to be applied at businesses that frequently experience PL accidents such as electronics, automobile, and food manufacturers.…”

Section: Methodological Frameworkmentioning

confidence: 99%

Identifying Industry-Specific Components of Product Liability Response System Using Delphi-AHP Method

Seo

Bae

2016

Management and Production Engineering Review

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Accepted: 28 July 2016 PL (product liability) response system is an enterprise-wide system that prevents company's financial loss due to PL-related accidents. Existing researches on PL response system are mainly focused on preventive and/or defense strategies for the companies. Also, it is obvious that each industry has their original characteristics related on PL issues. It means industryspecific characteristics should be considered to adopt PL response strategies. Thus, this paper aims to discuss industry-specific PL response system and their components. Based on prior researches, we tried to reveal the possibility of its application to manufacturing companies of existing PL response strategies using Delphi method with PL experts. Based on first round results, we tried to classify existing PL strategies of manufacturing companies into several categories. To validate our suggestion for essential components of PL response system, second round Delphi method are applied. Analytic hierarchy process (AHP) technique will be applied to identify a prioritized list of each components and strategies. Existing PL response strategies could be categorized with six components -strategy, technology, investment, training, awareness, and organization. Among six components, Technology -it represents the technology needed for improving the safety of all products -is the most important components to prepare PL accidents. The limitation of this paper is on the size of survey and variety of examples. However, the future study will enhance the potential of the proposed method. Regardless of rich research efforts to identify PL response strategies, there is no effort to categorize these strategies and prioritized them. Well-coordinated and actionable PL response strategies and their priorities could help small-and-medium sized enterprise (SME) to develop their own PL response system with their limited resources.

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Critical success factors in aligning IT and business objectives: A Delphi study

Cited by 20 publications

References 54 publications

Success Factors for Integrated Itil Deployment: An it Governance Classification

Success Factors for Integrated Itil Deployment: An it Governance Classification

Is the Delphi method valid for business ethics? A survey analysis

Identifying Industry-Specific Components of Product Liability Response System Using Delphi-AHP Method

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