Critical Success Factors of Business Intelligence Implementation in Thai Hospitals

Abstract

Business intelligence (BI) has become a popular among management executives of different industries. Many publications have mentioned Big Data and how to use data intelligently. However, little is known about how to successfully implement BI in the healthcare industry. The unique characteristic of this business, which focuses only on quality of care and patient safety, has a big impact on decision-making. This research is based on a literature review and empirical evidence collected from interviews with professionals involved in the healthcare industry. Twenty-four hospital executives and Information Technology staff who have direct or indirect experience with BI were interviewed. It investigates critical success factors for BI implementation in hospitals and provides insight into the healthcare industry in Thailand. The concept of grounded theory was applied for content analysis. Insights from this research contribute to academia and the healthcare industry by providing first-time evidence of specific factors for BI implementation and guidelines in hospitals.

Ranking the Critical Success Factors for Hospital Information Systems Using a Fuzzy Analytical Hierarchy Process

“…They found that IT team sustainability, management team equipped with IT skills, and project transformation to routine jobs were CSFs of business intelligence implementation in hospitals in Thailand. 13 The findings indicated that user-friendliness, which is related to the quality of a HIS, has an impact on the success or failure of a HIS project. System quality characteristics such as ease of use, accessibility, and speed can impact the user-friendliness of a HIS.…”

“…These issues can result in delays and frustration among staff members, ultimately leading to project failure. Janyapoon et al 13 have investigated CSFs of business intelligence implementation in hospitals in Thailand. They interviewed 24 IT staff and hospital executives to identify CSFs of business intelligence implementation in hospitals.…”

“…They interviewed 24 IT staff and hospital executives to identify CSFs of business intelligence implementation in hospitals. They found that IT team sustainability, management team equipped with IT skills, and project transformation to routine jobs were CSFs of business intelligence implementation in hospitals in Thailand 13 …”

Temas de investigación sobre Big Data en el sector salud

“…Por otra parte, parece oportuno, en un momento económico, social y político como el actual, que se amplie el conocimiento sobre los factores determinantes de la aplicación de BD en empresas y organizaciones (p. ej., Janyapoon et al, 2021). Y que, en especial, se profundice en el efecto que pueden tener en este campo la inteligencia artificial, otras tecnologías como la realidad virtual, aumentada o mixta y aplicaciones tan actuales de estas como el metaverso.…”

Critical Success Factors for BI Systems Implementation and Delivery

“…Aurum & Wohlin (2003) find that the existence of adequate resources is crucial to providing solutions that integrate processes across different avenues of the organization by allowing the users to interact within a given interphase. Consistent support from the senior executives is crucial in obtaining the necessary operating tools and fulfilling needs, such as funding and human capital requirements (Janyapoon et al, 2021). In addition to these requirements, the respective teams in the implementation need to provide continued high-level support and maintenance to the BI tools applications and to the wider system scalability and data modeling concerns.…”