Critical Success Factors of Small and Medium-Sized Enterprises in Saudi Arabia: Insights from Sustainability Perspective

Al-Tit, Ahmad Adnan; Omri, Anis; Euchi, Jalel

doi:10.3390/admsci9020032

Cited by 67 publications

(64 citation statements)

References 30 publications

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“…On the other hand, all the values of the average variance extracted (AVE) were greater than 0.50 (Al-Ayed, 2019; Almohaimmeed, 2017; Al-Tit, 2016), which indicated that validity was assured. Reliability was also supported; that is, the composite reliability (CR) values and Cronbach's alpha coefficients (α) were greater than 0.7 (Al-Tit et al, 2019;Sweis et al, 2013).…”

Section: Exploratory Factor Analysismentioning

confidence: 97%

The Impacts of Brand Experiences on Customer Satisfaction and Electronic Word of Mouth

Almohaimmeed

2020

Business: Theory and Practice

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The problem addressed in this study is that the impact of the customer experience on the achievement of positive customer outcomes is still unknown in Arabic restaurants. Hence, the aim of this study is to explore the effect of brand experience, as measured through sensory, emotional, behavioural, and intellectual brand experience, on customer satisfaction and customer electronic word of mouth (eWOM) as well as the effect of customer satisfaction on eWOM. Data were collected using an electronic questionnaire consisting of 18 items distributed to a convenience sample of Facebook users. A total of 311 valid responses were collected. The participants were asked to evaluate their satisfaction and eWOM based on 6 items and their brand experience based on 12 items. Using IBM SPSS AMOS, the study revealed that three dimensions of brand experience (sensory, emotional, and behavioural) were significantly related to customer satisfaction and eWOM. Intellectual brand experience, according to the results of the current study, had no significant effect on customer satisfaction or eWOM. This conclusion is highlighted at the end of the paper along with its implications and recommendations. The contribution of this study stems from the fact that it alerts organizations to the factors influencing customer behaviour that ultimately lead to positive outcomes.

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Section: Exploratory Factor Analysismentioning

confidence: 97%

The Impacts of Brand Experiences on Customer Satisfaction and Electronic Word of Mouth

Almohaimmeed

2020

Business: Theory and Practice

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“…This is despite the fact that SMEs account for about 95 percent of businesses globally, and in most countries they contribute more than half of the employment and GDP (Organization for Economic Cooperation and Development [OECD], 2017;United Nations, 2019;World Bank, 2019). The neglect has been linked to their size, as it is assumed that because of their size their impact on the business environment is minimal (Panwar et al, 2017;Edgell, 2018;Al-Tit et al, 2019). Although individually their impact may be minimal, their collective CSR impact is huge (OECD, 2017;Edgell, 2018;Takalendze & Mohammed, 2019).…”

Section: Introductionmentioning

confidence: 99%

Corporate Social Responsibility (CSR) by small and medium enterprises (SMEs): a systematic review

Bikefe¹,

Zubairu

Araga

et al. 2020

SBIR

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This study aims to systematically review the key characteristics and issues in Corporate Social Responsibility among Small and Medium Enterprises (CSRS) research. The Systematic Assessment Quantitative Technique (SQAT) developed by Australian researchers, Catherine Pickering and Jason Antony Byrne, was used to identify and analyse 62 peer-reviewed CSRS articles from six high quality academic databases. Most of the studies took place in Europe and Asia while South America has been largely ignored. A significant number of CSRS research were empirical in nature, meaning that there is a need for more conceptual studies to aid the understanding of new CSRS norms and underlying factors. Additionally, CSRS articles focused mainly on identifying the various ways SMEs are implementing CSR. Finally, most CSRS articles adopted a single research method, with survey being the most dominant method. There is a need for future studies to combine a variety of methods so as to gain additional insight into CSRS related issues

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“…Al Tit [27] categorized most important indicators for success of SMEs, by introducing business performance indicators, business characteristics, and business environment. Formisano [28] studies sustainability from a business perspective, identifying financial performance as relevant for comparison between businesses.…”

Section: Key Indicators Of Business Performance In Smesmentioning

confidence: 99%

Impact of Logistics Capacity on Economic Sustainability of SMEs

Arsić¹,

Jovanović²,

Tomić³

et al. 2020

Sustainability

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In this research paper, various impacts on economic sustainability of small and medium-sized companies are analyzed. This research determined a research gap, by defining a statistically significant difference in business performance between SMEs (small and medium sized businesses) with their own logistics capacities and those which decided to outsource capacities. Impacts of key business factors were measured by quantitative research by using linear regression, on a sample of 340 SMEs from Serbia. These factors are related to market aspects, SME position within a supply chain, but also to internal aspects of the company itself. Empirical research findings suggested that ownership of logistics capacity can have an impact on economic sustainability of SMEs, measured through solvency and profitability. Future research regarding this topic can be diversified through efforts of internationalization of SMEs, or through comparison with large companies in terms of impacts on economic sustainability.

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Critical Success Factors of Small and Medium-Sized Enterprises in Saudi Arabia: Insights from Sustainability Perspective

Cited by 67 publications

References 30 publications

The Impacts of Brand Experiences on Customer Satisfaction and Electronic Word of Mouth

The Impacts of Brand Experiences on Customer Satisfaction and Electronic Word of Mouth

Corporate Social Responsibility (CSR) by small and medium enterprises (SMEs): a systematic review

Impact of Logistics Capacity on Economic Sustainability of SMEs

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