Cross-cultural Design and Healthcare Waiting Rooms for Indigenous People in Regional Australia

O’Rourke, Timothy; Nash, Daphne; Haynes, Michele; Burgess, Meredith; Memmott, Paul

doi:10.1177/0013916520952443

Cited by 7 publications

(2 citation statements)

References 38 publications

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“…More attention in this aspect has been dedicated to the patients preferences and design requirements for the waiting rooms in healthcare institutions [ 43 , 44 ] e.g. in order to achieve stress reduction [ 45 , 46 ], or while taking into consideration different cultural groups [ 47 ]. A number of studies can be found on increasing the waiting comfort in public spaces such as hospitals or administrative spaces [ 48 ], as well as on the influence of interior design of waiting areas on the perceived quality of service [ 49 ].…”

Section: Introductionmentioning

confidence: 99%

Preferences of seniors living in selected Baltic Sea region countries towards the use of indoor public space furniture

et al. 2021

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Demographic changes can be observed all over the world. The number of seniors located in the societies of well-developed countries continues to rise. Both enterprises and governments need to be prepared for such changes. Consequently, public spaces need to evolve to reduce problems related to ageism and be friendly to all. Much attention is currently being paid to finding solutions for redesigning public spaces and adjusting them to the needs and requirements of senior citizens. To identify the preferences of seniors in relation to the characteristics of furniture in indoor public spaces, a survey study with 1539 respondents aged 60+ was conducted in Denmark, Finland, Latvia, Poland, Russia and Sweden. The gathered data were coded and implemented to the unified database. The statistical grouping method was used to recognize the characteristics of the needs and attitudes of seniors related to the use of public space furniture. The main variables taken into consideration in the analysis were the age and gender of respondents and their country of living. Among the most important findings are those indicating the necessity to provide the increased number of furniture for sitting in the public spaces and making sure they are not located too far away from each other. As the main disadvantages of public space furniture respondents indicated the lack of armrests or other solutions to facilitate getting up and/or sitting down, as well as profiled backrests that constitute solid support for the spine. The implementation of these data in the process of rethinking and redesigning public spaces may support the adaptation of indoor public furniture according to the requirements of a very large group of customers, namely, seniors.

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Section: Introductionmentioning

confidence: 99%

Preferences of seniors living in selected Baltic Sea region countries towards the use of indoor public space furniture

et al. 2021

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“…While some of this early work on seating is over 50 years old, some recent research has included the element of seating in medical facilities. In a study on I ndigenous people in Australia (O’Rourke et al, 2022) using surveys and semi-structured interviews, the authors examined preferences for clinics and hospitals, including waiting areas. People saw graphically generated images of waiting areas that varied across a number of dimensions including ceiling height, view, seating arrangement (rows vs. curvilinear seating clusters), Indigenous art, color, and retail functions (or not).…”

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confidence: 99%

Seating in Doctors’ Waiting Rooms: Has COVID-19 Changed Our Choices?

Devlin

2022

HERD

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Objective: This study investigates preference for five different seating arrangements (e.g., rows, clusters) in a doctor’s office waiting room, whether these reduce stress and improve judgments of medical care, and how such choices may have changed over the pandemic (2013 vs. 2021). Background: What is called the doctor’s office layout, with chairs lining the perimeter of the waiting room, is criticized by designers, yet little empirical evidence exists to support that assessment. Method: Data collected in 2013 and 2021 used sketches of five different seating arrangements; people saw just one of these. The study examined the effect of time and seating arrangement on anxiety, need for privacy, situational awareness, evaluation of the environment, and perception of the doctor. Results: There was no significant impact of the seating arrangement on any of the dependent variables, but ratings were higher for situational awareness, need for privacy, evaluation of the environment, and aspects related to the physician in 2021. In addition, seating preferences favored end, not middle seats, and chair selections with the chair back to a wall. Conclusion: In this study, no evidence exists that the doctor’s office layout is less preferred than four other seating arrangements, but seat choice shows people prefer end seats (not middle seats) across arrangements. The doctor’s office layout may offer a supportive familiarity to people; also, given the percentage of people who visit the doctor unaccompanied, layouts designed to encourage social interaction may not always be appropriate.

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Heads up on concussion: Aboriginal and Torres Strait Islander peoples' knowledge and understanding of mild traumatic brain injury

McCausland,

Thomas,

Bullen

et al. 2024

Health Prom J of Aust

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Issue AddressedConcussion awareness and knowledge among Aboriginal and Torres Strait Islander peoples residing in Perth, Western Australia and factors preventing presentation at a health service for assessment after such an injury.MethodsQualitative study with participants aged between 18 and 65 years. Recruitment was by Facebook advertising and snowball sampling. A semi‐structured topic yarning guide was used to guide conversations through 1:1, multi‐person or group yarns. Yarns were audio‐recorded, transcribed and thematically analysed.ResultsTwenty‐four participants were recruited. A good knowledge of modes of concussion injury was identified in these participants. However, they identified difficulty differentiating this injury from other injuries or medical conditions. Multiple factors contributed to a reluctance to seek assessment and further management of a potential concussion. Multiple strategies to enhance education and presentation for assessment were suggested by participants.ConclusionsAboriginal and Torres Strait Islander‐owned and led concussion education is the first step in enhancing understanding of this condition. Education must be coupled with improvements in the cultural safety of healthcare services, as without this, patients will continue to fail to present for assessment and management.So What?It is recommended that concussion education focuses on the differentiation of concussion as a diagnosis from other injuries. Information regarding where and when to seek medical assessment is recommended, and this must be in a culturally safe environment. Typical recovery and potential sequelae must be explored, in programs led and devised by Aboriginal and Torres Strait Islander peoples engaged with the community for which the education is proposed.

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Cross-cultural Design and Healthcare Waiting Rooms for Indigenous People in Regional Australia

Cited by 7 publications

References 38 publications

Preferences of seniors living in selected Baltic Sea region countries towards the use of indoor public space furniture

Preferences of seniors living in selected Baltic Sea region countries towards the use of indoor public space furniture

Seating in Doctors’ Waiting Rooms: Has COVID-19 Changed Our Choices?

Heads up on concussion: Aboriginal and Torres Strait Islander peoples' knowledge and understanding of mild traumatic brain injury

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