Cross-Cultural Project On Human Resource Management: An Overview

Alam, Jahangir; Rasheduzzaman, Md

doi:10.5281/zenodo.1183295

Cited by 1 publication

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“…The second strategy is respecting differences. Alam and Rasheduzzaman (2018) argue that respecting the differences means accepting and showing respect for different stand-points. This one is very important thing to realize that there are differences in every human being.…”

Section: Strategies In Coping With the Cultural Differences In Tourismmentioning

confidence: 99%

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Cross-Cultural Differences That Occurred During The Trip Provided by Malang Tourism Information Center and Strategies to Cope With It

Az-Zahra

Kirana

2021

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This study aimed to find out what were the types of cross-cultural differences that occurred during the open-trip services provided by Malang Tourism Information Center and how a tour guide dealt with it. The research was conducted by observing the interaction of the tour guide and the guests during the trip. The observation was conducted for three months from January to March 2020. The participants of this research were a female tour guide and several foreign guests that came from different countries. The data showed that cross-cultural differences that occurred were in the form of Ethnic Culture, Universal Culture, and Individual Culture. Language and punctuality became the most obvious barriers as the guests sometimes did not share similar language for communication as well as similar point of view about the punctuality. The tour guide used listening and respecting differences strategies to cope with the conflicts that occurred. These two methods were also effective in preventing problems due to misunderstanding that were caused by the cross-cultural differences.

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Section: Strategies In Coping With the Cultural Differences In Tourismmentioning

confidence: 99%

“…The strategy of respecting the differences means accepting and showing respect for different standpoints (Alam & Rasheduzzaman, 2018). This strategy is very important thing for tour guide to avoid a problem.…”

Section: Respecting Differencesmentioning

confidence: 99%

Cross-Cultural Differences That Occurred During The Trip Provided by Malang Tourism Information Center and Strategies to Cope With It

Az-Zahra

Kirana

2021

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show abstract

Cross-Cultural Project On Human Resource Management: An Overview

Cited by 1 publication

References 0 publications

Cross-Cultural Differences That Occurred During The Trip Provided by Malang Tourism Information Center and Strategies to Cope With It

Cross-Cultural Differences That Occurred During The Trip Provided by Malang Tourism Information Center and Strategies to Cope With It

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