Crowdsourcing Urban Issues in Smart Cities: A Usability Assessment of the Crowd4City System

Falcão, Ana Gabrielle Ramos; Wanderley, Pedro Farias; Leite, Tiago Henrique da Silva; Baptista, Cláudio de Souza; Queiroz, José Eustáquio Rangel de; Oliveira, Maxwell Guimarães de; Rocha, Joaquín Humberto Aquino

doi:10.1007/978-3-030-27523-5_11

Cited by 4 publications

(2 citation statements)

References 14 publications

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“…The importance of usability perceptions has been demonstrated in the crowdsourcing context. For example, perceived ease of use in terms of appropriate instructions, error messages and workflow were associated high levels of user satisfaction in a crowdsourcing application for city management (Falcao et al , 2019). Further, in a gamified application for location-based information sharing, perceived usability of the gamified features ranked highest in terms of influencing intention to use than other constructs such as perceived entertainment value and diversity of gamified features (Goh et al , 2012).…”

Section: Related Workmentioning

confidence: 99%

Finding trafficked children through crowdsourcing: a usability evaluation

Goh

Lee

Zhou

et al. 2021

AJIM

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PurposeThe purpose of this paper is to investigate how perceived usability and user characteristics influence the intention to use a crowdsourcing application for finding potentially trafficked children. As part of this effort, the authors also attempt to uncover the usability concerns surrounding the use of this application.Design/methodology/approachThe authors first describe Zhongxun, which is the application used in the present paper. Next, they conducted a survey eliciting usability perceptions of Zhongxun. A total of 287 participants were recruited for the survey which used constructs adapted from the Computer System Usability Questionnaire as well as various demographic variables. Hierarchical regression analysis was used to ascertain factors influencing intention to use Zhongxun. Participants' qualitative feedback was also analyzed to derive themes pertaining to areas of improvement.FindingsThe results showed that system usefulness was the factor that most positively influenced intention to use Zhongxun, followed by information quality and interface quality. Interestingly, a higher level of education was negatively associated with intention to use the application. Qualitative feedback suggested various ways of improving Zhongxun's functionality. Participants recommended the incorporation of gamification mechanisms as a new feature of the application. Cultivating awareness of Zhongxun was also suggested as a means to attract new users.Practical implicationsThe work can help inform the design of crowdsourcing applications for finding missing and potentially trafficked children, as well as similar systems. Implications include the need for simplicity of design, communication strategies to attract new and retain existing users, and instilling confidence in the quality of crowdsourced contributions.Originality/valuePrior research in evaluating the usability of crowdsourcing applications has been performed but not in the context of finding missing and potentially trafficked children. The task of finding such children is markedly different from previous usage contexts and could impact perceptions of usability and usefulness. Hence, the present study attempts to plug this research gap.

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Section: Related Workmentioning

confidence: 99%

Finding trafficked children through crowdsourcing: a usability evaluation

Goh

Lee

Zhou

et al. 2021

AJIM

View full text Add to dashboard Cite

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“…Quanto à usabilidade, o sistema leva em consideração todo o conhecimento adquirido no estudo e validação do Crowd4City, plataforma similar que também faz uso de crowdoursing e técnicas de geoprocessamento em busca do efetivo controle social [7].…”

Section: Figura 8: Formulário De Cadastro De Quarentena Figura 9: Forunclassified

FiscalCovid: exercendo o controle social na temática da COVID-19

Baptista¹,

Falcão²,

Ramalho³

et al. 2020

Anais Estendidos Do XXVI Simpósio Brasileiro De Sistemas Multimídia E Web (WebMedia 2020)

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The COVID-19 pandemic had substantial impacts on society, both socially and economically, with devastating impacts on our country. Aiming at assisting on coping with such pandemic and providing relevant information for society on matters such as the portion of the population under quarantine, details on philanthropic institutions and the location of health Units, we developed FiscalCovid. Using geoprocessing and crowdsourcing techniques, this system enables the social control as a support tool for the battle against COVID-19.

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Using Information and Communication Technology for Smart Urban Governance Mediated by Community Engagement

Alkubaisi,

Abdallah

2024

Contributions to Finance and Accounting

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Crowdsourcing Urban Issues in Smart Cities: A Usability Assessment of the Crowd4City System

Cited by 4 publications

References 14 publications

Finding trafficked children through crowdsourcing: a usability evaluation

Finding trafficked children through crowdsourcing: a usability evaluation

FiscalCovid: exercendo o controle social na temática da COVID-19

Using Information and Communication Technology for Smart Urban Governance Mediated by Community Engagement

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