Crucial Role of Soft Skills in Challenging Times

Abstract

Crisis or all types of changes affect organizations and every aspect of all units' performance. Especially unexpected ones can destroy their system entirely, so it needs to be managed professionally. However, proactive measures can help to overcome either simple changes or even global crises. Become prepared for all changes, risks, and crises by investing in soft skills that can help the business world weather the storm in a sustainable manner. As one of the soft skills, leadership skill may change the destiny of organizations, especially in challenging times like the recent COVID-19 period. In this study, soft skills in general and all aspects and approaches of the leadership concept will be discussed in detail. The importance of well-designed leadership and the fact that leadership is a skill that can be developable is the focus of the study. Showing different leadership approaches in different situations, in other words using the leadership approaches as a toolbox, is underlined by referring to the literature.