Cruising in the 21st century: Who works while others play?

Gibson, Philip

doi:10.1016/j.ijhm.2007.07.005

Cited by 74 publications

(43 citation statements)

References 18 publications

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“…The goal of this paper is to look at the specific nature of the relationship between the cruise ship company and its suppliers. It also answers numerous calls for more research on the cruise industry (Gibson, 2008;Marti, 2004;Papathanassis & Beckmann, 2011;Sun., Jiao, & Tian, 2011;Teye & Leclerc, 1998;Toh, Rivers, & Ling, 2005) as well as the call for more research into tourism supply chain management (Zhang, Song, & Huang, 2009).The main research questions addressed are as follows: What is the nature of the relationship between the supplier/service provider within a cruise ship company and its environmental factors? Does the relationship dynamic differ across supply categories?…”

mentioning

confidence: 71%

Cruise ship suppliers: A field study of the supplier relationship characteristics in a service supply chain

Véronneau

Roy

Beaulieu

2015

Tourism Management Perspectives

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mentioning

confidence: 71%

Cruise ship suppliers: A field study of the supplier relationship characteristics in a service supply chain

Véronneau

Roy

Beaulieu

2015

Tourism Management Perspectives

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“…However, there are studies that have dealt with: Motivation and personal experiences of employees who work on the frontline of providing service on a cruise ship (Sehkaran and Sevcikova, 2011), organisational socialisation and making sense of their own work (Matuszewski and Blenkinsopp, 2011), the effectiveness of online recruitment in the hotel sector of cruise ships (Gibson and Swift, 2011) and challenges in the recruitment and management of trained manpower in a multicultural and globalised environment (Gibson, 2008). The study of Sehkaran and Sevcikova (2011) brought to light of day that special attention must be directed toward understanding the motivation of employees on cruise ships, since it is of great importance for providing high-quality services.…”

Section: Theoretical Backgroundmentioning

confidence: 99%

All hands on deck: Employee engagement on cruise ships

Radić¹

2017

Afr. J. Bus. Manage.

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The present in-situ study examined employee engagement of a cruise ship workforce. 246 crew members and officers in different department's on-board a contemporary market cruise ship filled in a questionnaire during their voyages. Exploratory factor analysis has been applied to test factors of engagement and findings indicated that a four-factor solution (Communication and progress, Capacity to engage, Engaged behaviour, Trust and feeling of freedom) is the best explanation. Furthermore an IPA matrix outlined areas for improvement. The study has found that there is an opportunity for cruise organisations to increase the engagement of their employees by improving factors related to Communication and progress, Capacity to engage and Engaged behaviour. These findings have important implications for cruise tourism theory and practice.

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“…Although the cruise industry is well-known for its globalised workforces onboard yet labour shortage has become one of their weaknesses that might harm the cruise liners or even the cruise industry itself (Gibson, 2008;Terry, 2011;Larsen et al, 2012). Burke (2009) had identified that mistreat of cruise employees is part of the labour issues that lead to labour shortages in this industry as cruise liners will have a chance to escape from labour laws when they registered their cruises and company in foreign countries.…”

Section: Labour Shortagementioning

confidence: 99%

Cruise tourism in Malaysia: A SWOT analysis

Chong¹

2014

Theory and Practice in Hospitality and Tourism Research

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According to Tourism Malaysia, the Asian and international cruise in growing at the average of 14% annually over the past ten years while number of cruise passengers in Malaysia also expected to exceed half a million in 2013. Despite its potential, the cruise industry in Malaysia is facing ever-growing of competitions from their neighboring countries. An SWOT Analysis was used to discuss the potential of improving strategic decision and planning for cruise tourism in Malaysia. According to findings, notable strengths include a growing market and the government's push to upgrade ports' infrastructure. Weaknesses include oligopolistic competition and negative perception of Malaysian cruises being overly gamblingoriented rather than holiday making. Opportunities are seen in three areas: 1) Increase of spending in travel and cruising; 2) Exemption from the Malaysia Cabotage Policy was given to all international cruises by the Malaysian government, hence, attracting more international cruises to stopover to more destinations in Malaysia; 3) Strong supports from Malaysian government, as well as their initiatives to concern, and develop this business now and future. Piracy and safety have been identified as the main threats that create risks for the cruise business in Malaysia.

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Cruising in the 21st century: Who works while others play?

Cited by 74 publications

References 18 publications

Cruise ship suppliers: A field study of the supplier relationship characteristics in a service supply chain

Cruise ship suppliers: A field study of the supplier relationship characteristics in a service supply chain

All hands on deck: Employee engagement on cruise ships

Cruise tourism in Malaysia: A SWOT analysis

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