“…The use of social media as a tool for the generation of expectations (Altamirano, 2014). (Ministerio de Turismo, 2014) (Altamirano, V., Marín, I., , Ordoñez, K., 2018) Through digital marketing the user turns into the protagonist in order to facilitate decision making of future clients according to (Delic, 2018), (Sambhanthan & Good, 2014), (Maurer, 2015), (Espinosa, 2015), (Matellanes, 2012), (DeCamargo, 2008), (Lara, P. Martínez, J. 2002), (Selman, D., 2017), (Bellón A.…”