Culture and personal values: How they influence perceived service quality

Creating the right customer experience online: The influence of culture

“…a fundamental role in the regulation of attitudes, values, behaviors, and lifestyles in general and in specific situations (Cleveland and Laroche 2007;Tse et al 1988). In the marketing literature, culture has been recognized as centrally important to consumer research (Kastanakis and Voyer 2014) and its impacts have been studied in a variety of contexts including advertising appeals (e.g., Mortimer and Grierson 2010;Wang and Sun 2010), price fairness perceptions (e.g., Bolton, Keh, and Alba 2010), emotional experience and regulation (e.g., Davis et al 2012;Steenkamp and Geyskens 2006), impulsive purchase behavior (e.g., Kacen and Lee 2002), service quality perceptions (e.g., Ladhari et al 2011), and web communications (e.g., Baack and Singh 2007;Mazaheri, Richard, and Laroche 2011).…”

Analyzing the deeper motivations for nature-based tourism facility demand: a hybrid choice model of preferences for a reindeer visitor center

“…The LOV items comprise fundamental aspects of life, such as belonging, relationships, respect, accomplishment, security, enjoyment, and excitement. As summarized by Ladhari et al (2011), many consumer analysts prefer the LOV scale over the Rokeach Values System and the Value and Lifestyles System (VALS), as LOV is simpler, more efficient to administer, and has greater predictive utility than VALS in consumer behavior trends (Kahle, Beatty, & Homer, 1986).…”

Thailand's perceived medical tourism service quality: a content analysis of international patients' online testimonials

“…Doing so would offer further insight in the SERVQUAL dimensions projected through medical tourism across different countries. In conjunction, seeing that patients' evaluations of hospital service quality vary from country to country (Bakar et al, 2008), and culture influences perceptions of service quality (e.g., Etgar and Fuchs, 2011;Furrer et al, 2000;Ladhari et al, 2011), the examination of cultural differences would also provide additional awareness into the perception of the SERVQUAL dimensions through the discernment of culturally relevant and acceptable medical tourism service quality perceptions. In addition, the study of testimonials in other online venues (e.g., blogs, virtual communities, and social networking sites) independent from medical tourism providers' (e.g., medical tourism hospitals and facilitators) websites should be considered for future research surrounding the SERVQUAL dimensions within a medical tourism context.…”