Culture of quality: insight into foreign organisations in Slovakia

Zgodavová, Kristína; Hudec, Oto; Palfy, Pavol

doi:10.1080/14783363.2017.1309120

Cited by 30 publications

(32 citation statements)

References 18 publications

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“…The "CSR is connected with the ideas of sustainability and stakeholder orientation" (Zink, 2005 The certified management systems are increasingly used by firms to document compliance in different areas (Santos et al, 2014; Santos, Barros, Mendes, & Lopes, 2013). The citizenship report (focused on five areas: community, environment, marketplace, workforce, vision, and values), "can help organizations to communicate effectively with major stakeholders and the public" (Kuei & Lu, 2013), when new business comes up (Bravi, Murmura, & Santos, 2017;Doiro, Fernández, Félix, & Santos, 2017;, where quality culture (Zgodavova, Hudec, & Palfy, 2017) and new ideas (Santos, Afonseca, Murmura, Félix, & Lopes, 2018) are necessary to improve quality of life (Félix, Santos, Barroso, & Silva, 2018). For this, it is necessary education and more education (Santos, Doiro, Mandado, & Silva, 2019).…”

Section: Conceptual Frameworkmentioning

confidence: 99%

Critical analysis of information about integrated management systems and environmental policy on the Portuguese firms' website, towards sustainable development

Carvalho

Santos

Gonçalves

2019

Corp Soc Responsibility Env

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The aim of this work was to determine the nature of the content that is often disseminated and the profile of a typical Portuguese firm which disseminates information on integrated management systems (IMS), environmental policy, corporate sustainability (CS), and corporate social responsibility (CSR) on its corporate website, towards sustainable development. The investigation consists of an exploratory analysis of 523 firms' websites that were certified by 2011, under the quality (ISO 9001), environment (ISO 14001), and occupational health and safety (OHSAS 18001) management systems. Four hundred twenty‐two firms from the overall population constitute a sample (n). The research method was based on the technique of content analysis, which allowed quantifying the contents of the information disclosed on the firm's website by category and subcategories of analysis. A holistic view on the size of the content available on the firm's website was determined using the index of information disclosure (IIDIMS/CS/CSR). As main findings, we can highlight management systems having been reported by 388 (91.9%) firms; quality management system, having been reported by 360 (85.3%) firms; environmental management system that contains environmental policy having been reported by 337 (79.9%) firms; and occupational health and safety management systems, which were disclosed by 332 (78.7%) firms. Another important finding is that disclosure of information on IMS/CS/CSR, on certified firms' website QEOHS, is more prominent when the dimension (size) of the firm is greater and when the legal form (structure) of the firm is a corporation. In terms of theoretical assumptions to the contribution to the knowledge, it can be highlighted the mathematical foundation of the IID for IMS that was developed.

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Section: Conceptual Frameworkmentioning

confidence: 99%

Critical analysis of information about integrated management systems and environmental policy on the Portuguese firms' website, towards sustainable development

Carvalho

Santos

Gonçalves

2019

Corp Soc Responsibility Env

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“…Lean production helps organizations achieve targeted productivity by introducing easy-to-apply and maintenance-friendly techniques and tools. Its focus on waste reduction and elimination allows it to be rooted in the organization's culture and turns all processes into profit (Oliveira, Sá and Fernandes, 2017;Zgodavova, Hudec and Palfy, 2017).…”

Section: Literature Reviewmentioning

confidence: 99%

“…The chosen tools allowed for changes in processes, manufacturing methods and cooperative management. After analysing scientific articles and determining the company's stage of maturity, the following tools were selected for implementation: (1) Management by Objectives/SMART Objectives -Each worker's objectives were controlled weekly; (2) KPI -A more generalized concept was transmitted to the entire company and its staff; (3) Daily Kaizenbesides being implemented in the main production area, it was also replicate to small areas (cells of production); (4) Visual Management -reformulated to include cells; (5) PDCA -tool used in daily Kaizen to progress in problem solving; (6) Gemba Walk -the process was performed to include the entire hierarchy, including the CEO; (7) 5S -introduction of the first 3 S to enable the spaces organization; (8) The "5 Whys" -to address the production of NCs (Non-Conformities) which require more complex solutions; (9) Yokoten: used to disseminate actions taken in the "5 Whys" throughout the manufacturing area; (10) Brainstorming -working with cell operators to find proposals for continuous improvement.…”

Section: Application Of Lean Toolsmentioning

confidence: 99%

Lean Management “Quick-Wins”: Results of Implementation. A Case Study

et al. 2019

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Purpose: This study comprised two main goals. The first goal demonstrates how LT (Lean Tools) allows the highest impact during the implementation phase.The second goal consisted of introducing procedure changes based on the Management of Human Resources through Lean Leadership tool. The target for these two objectives is to achieve an increase of 5% in machine occupancy rate and a reduction of 10% regarding the costs of defective products per hour.Methodology/Approach: The research methodology is a Action-Research/Research-Action developed by Professor Kurt Lewin of MIT that goes through cycles of five stages: Diagnosis; Planning; Implementation; Evaluation, Conclusions.Findings: Regarding the two objectives above mentioned, it was observed an increase of 8.5% in machine occupancy rate and a reduction of 27.9% regarding the costs per hour of defective products. It was created an additional motivation in the employees and very satisfying results in every production. Research Limitation/implication:The study is limited to a Portuguese Small and Medium-sized Enterprise (SME) in the metalworking sector.Originality/Value of paper: Lean tools can be rapidly and easily implemented and quickly understood by the workers. With that implementation, the occupation of the machines has increased and the defects and their costs have decreased, so the added value grows.

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“…It is almost impossible to achieve excellence unless a suitable culture of quality has been introduced because culture is the driving force of quality. Organisational culture represents an organisation's experiences that have accumulated over the history of the organisation (Zgodavova, Hudec and Palfy, 2017;Araújo et al, 2019). The measurement culture has grown in education, both in education policies and in the practice of schools and teachers (Rodriguez-Mantilla, Fernandez-Diaz and Carrascosa, 2019).…”

Section: The Quality Conceptmentioning

confidence: 99%

The Main Benefits of the Implementation of the Quality Management System in Higher Education Institutions in Angola

Africano¹,

Rodrigues

Santos

2019

QIP Journal

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Purpose: The aim of this study is to obtain a diagnosis regarding the implementation of QMS (Quality Management System) according to ISO 9001 in Higher Education Institutions (HEIs) of Angola.Methodology/Approach: The research was conducted through a questionnaire proposed to survey selected 55 institutions. Fifty completed questionnaires were received, representing the sample of this work. The statistical analysis SPSS version 22.0 for Windows was used for the treatment of the data. Findings:The results of the study show that of the 50 Angolan HEIs surveyed, only 20% of them have the Quality Management System implemented. As main benefits of the implementation of the QMS in HEIs of Angola, we can highlight: Improvement of the quality of teaching; Improvement of student satisfaction; Improvement of confidence of students and other stakeholders; Improvement in student assessment; Improvement of teacher competences. Research Limitation/implication:The main limitation of the study lies in the fact that of the 50 Angolan HEIs referred, only 20% of them have the Quality Management System implemented, which shows that there is still much work to be done in this area. Originality/Value of paper:Higher education in Angola has had an evolution in terms of demand and access. Due to the quantitative development of higher education in Angola, it is necessary to be accompanied by qualitative growth, which implies the reinforcement of the need for quality management.

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Culture of quality: insight into foreign organisations in Slovakia

Cited by 30 publications

References 18 publications

Critical analysis of information about integrated management systems and environmental policy on the Portuguese firms' website, towards sustainable development

Critical analysis of information about integrated management systems and environmental policy on the Portuguese firms' website, towards sustainable development

Lean Management “Quick-Wins”: Results of Implementation. A Case Study

The Main Benefits of the Implementation of the Quality Management System in Higher Education Institutions in Angola

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