2021
DOI: 10.1155/2021/1859793
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Customer Behavior Analysis in Ticket Windows at Scenic Spots from Game-Theoretic Perspective

Abstract: In service industries, especially in some ticket windows at scenic spots, affected by congestion, some customers often find excuses or ask the acquaintances in the queue so as to jump the queue and complete their corresponding service as early as possible. In this paper, we model the queueing phenomenon in the ticket windows at scenic spots as a special queue, namely, the so-called “team queue.” Although this phenomenon often happens in daily life, it is less well known to people. In a team queue, an arriving … Show more

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