Customer loyalty to a commercial website: Descriptive meta-analysis of the empirical literature and proposal of an integrative model

Toufaily, Élissar; Ricard, Line; Perrien, Jean

doi:10.1016/j.jbusres.2012.05.011

Cited by 200 publications

(162 citation statements)

References 75 publications

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“…The most relevant are those that discuss the loyalty of online readers to news (15) . [56][57][58][59][60][61][62][63][64][65][66][67][68][69][70][71] J. Hacek : THE corrElaTIon of USabIlITy, faMIlIarITy, SaTISfacTIon anD rEpUTaTIon wITH ... IZVORNI ZNANSTVENI RAD / DOI: 10.20901/ms.8.15.5 / PRIMLJENO: 06.09.2016. sites (Flavián et al, 2006b) or to websites in general (Toufaily et al, 2013;Ribbink et al, 2004;Flavián and Gurrea, 2008). This study concerns the student users' loyalty to news websites in Slovakia and sets out the factors that motivate users to return to selected news websites.…”

Section: Theoretical Overviewmentioning

confidence: 99%

“…Loyalty on the Internet has been described by several authors, who have tried to arrive at a definition. It has been called the probability that the same user will make a return visit to a given website (Srinivasan et al, 2002;Toufaily et al, 2013). It is a long-term effect that is influenced by many direct and indirect factors.…”

Section: Loyaltymentioning

confidence: 99%

“…Several authors have observed that consumers' loyalty to a website is influenced by their satisfaction with the site (Toufaily et al, 2013(Toufaily et al, : 1441Ribbink et al, 2004: 446;Horppu et al, 2008: 403). This can be defined in general terms as the emotional state that results from an overall assessment of all the important factors contributing to the consumer's relationship with the site (Casaló et al, 2008: 327).…”

Section: Satisfactionmentioning

confidence: 99%

“…This can be defined in general terms as the emotional state that results from an overall assessment of all the important factors contributing to the consumer's relationship with the site (Casaló et al, 2008: 327). Satisfaction can also be linked to a consumer or user's subjective attitude to a news website (Toufaily et al, 2013(Toufaily et al, : 1441. It can be understood in general from two points of view.…”

Section: Satisfactionmentioning

confidence: 99%

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The Correlation of Usability, Familiarity, Satisfaction and Reputation with the Loyalty of Student Users of News Websites

Hacek

2017

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Section: Theoretical Overviewmentioning

confidence: 99%

Section: Loyaltymentioning

confidence: 99%

Section: Satisfactionmentioning

confidence: 99%

Section: Satisfactionmentioning

confidence: 99%

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The Correlation of Usability, Familiarity, Satisfaction and Reputation with the Loyalty of Student Users of News Websites

Hacek

2017

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“…Actually, expertise and proiciency inluence the use of technology [3,30]. Past experience is also related to a beter performance expectancy (e.g.…”

Section: Drivers Of Performance Expectancymentioning

confidence: 99%

Customers’ Online Interaction Experiences with Fashion Brands: E-Information and E-Buying

Loureiro¹

2017

E-Business - State of the Art of ICT Based Challenges and Solutions

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Online platforms (such as websites, blogs, social networks, crowdsourcing) enable consumers to interact with companies and brands in new ways. This chapter is the irst atempt to go further and analyse how perceived fashion website quality, social inluence and recommendation, credibility, and experience inluence fashion consumer behaviour, considering performance expectancy as the core element of online trust, satisfaction and word-of-mouth. The proposed model is tested in the context of the fashion industry. Data comprises a sample of generation Y users of fashion websites to get information and buy clothes. In order to collect data, convenience mall-intercept sampling (Lisbon city centre area) served to draw a broad cross-section of consumers. Researchers used tablets to be used by consumers to answer the online survey. The inal sample consisted of 312 participants. The instruments employed were adapted from previous studies and pilottested with a group of master's students to verify the clarity of meaning and comprehension. Findings reveal the stronger inluence of perceived quality and experience on the performance expectancy. Performance expectancy, in turn, exercises a positive efect on satisfaction and word-of-mouth.

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Adoption of Fintech

Pushpa,

Jaheer Mukthar,

Ramya

et al. 2023

Fintech and Cryptocurrency

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Customer loyalty to a commercial website: Descriptive meta-analysis of the empirical literature and proposal of an integrative model

Cited by 200 publications

References 75 publications

The Correlation of Usability, Familiarity, Satisfaction and Reputation with the Loyalty of Student Users of News Websites

The Correlation of Usability, Familiarity, Satisfaction and Reputation with the Loyalty of Student Users of News Websites

Customers’ Online Interaction Experiences with Fashion Brands: E-Information and E-Buying

Adoption of Fintech

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