Customer-Oriented Product Development: Supporting the Development of the Complete Vehicle through the Systematic Use of Engineering Generations

Function-Oriented Development of Complex Mechatronic Products From an Hto Perspective: A Systematic Literature Review

“…Multiple articles consider the user as the end customer of the product and emphasize the importance of customer-oriented development (Aksoy et al, 2021;Albers et al, 2018;Albers et al, 2019a;Albers et al, 2020;Albers et al, 2019b;Allmann, 2017;Politze and Dierssen, 2008;Renner, 2007). However, the user as the designer is not completely regarded in the analysed publications.…”

“…A shift from components to functions allows for a more customer-oriented product, because the customer expectations of the product behaviour can be explicitly fulfilled by the product functions and the risk of overlooking customer functions is decreased (Albers et al, 2018;Albers et al, 2019a;Allmann, 2017;Politze and Dierssen, 2008). Solution neutrality describes the independence of the function from the solution principle.…”

“…Another non-technological aspect to consider is the organizational structure of an institution that is needed for function-orientation. Multiple publications emphasize the effect of organizational structure on the success of the implementation, though they do not necessarily provide a solution for all the issues presented (Albers et al, 2018;Albers et al, 2019a;Gaag, 2010;Renner, 2007).…”

“…In the PGE framework, the cooperation between departments and disciplines can be increased efficiently with function-orientation (Albers et al, 2018). An organization structure can be introduced where the traditional component-oriented departments are supplemented with interfaces according to product functions and properties.…”

“…This function-oriented approach ensures that customer functions are explicitly defined, allowing the product to address specific user needs. While function-oriented development has been researched in the last couple of decades (mainly in the vehicle development domain), there has not been a standardized definition of the concept (Jacobs et al, 2022;Albers et al, 2018;Gaag et al, 2009). The research thus far has focused mainly on the definition and exploration of functionorientation.…”