Customer Relationship Management in IT Service Delivery

The system architecture of digital activity portfolio via internet of things for digital university

“…Higher education administer realize the significance of the application of management theory: Student relationship management, student satisfaction management, parent relationship management and emphasized information and communication technology. The aim of the application is to change and develop academic capabilities (Mukwasi and Seymour, 2016;Rigo et al, 2016;Hrnjic, 2016), finally to a leading organization. Some of the examples of IT in education includes Mobile learning wireless connectivity, using online learning Management systems (Lee and Lee, 2015), internet technologies, high speed communication infrastructures, emerging technologies for visual presentation, accessing course materials through internet resources and artificial intelligence (John, 2015).…”